Quality Support Specialist

Dcc Consultants; Lahore; On-site; PKR 1,236,000 - 1,545,000; Full time

Benefits offered by this job

Annual bonus

Eid bonus

Provident Fund

Health insurance

Fuel card or company transport

EOBI

Free meals

Job summary

DCC Consultants seeks a Data & Patient Coordination professional to manage the clinical dashboard data and related reports from DHA Phase 6, Lahore. You will ensure daily hospital status updates, archiving old records, and maintaining data integrity in a fast-paced healthcare setting.

The role requires 3 years in patient coordination, strong communication, and the ability to work independently during night shifts. Benefits include health insurance, annual bonus, and pension provisions.

Qualifications

• 3 years of experience in patient coordination or healthcare setting.
• Strong communication and motivational skills.
• Bachelor’s or Master’s degree in Healthcare Administration, Nursing, Public Health, or related field.
• Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.
• Ability to multi-task, work under pressure and meet deadlines effectively
• Excellent written and oral communication skills
• Strong data entry, organizational and interpersonal skills
• High integrity, team player with patient service focus and flexibility

Responsibilities

• Manage the data on the DCC Clinicaldashboard.
• Focus on the following dashboard reports: Hospital, Modality Option Education, Discharge/Modality Change/Transfer, Missed Treatment, Dialysis Infection Tracking.
• Ensure monthly cleanup and update of reports; verify entries and data integrity.
• Coordinate with clinic manager for missing information and patient status updates.
• Follow up with social workers for transportation issues affecting care.
• Verify discharges across GAIA, Ascend, Share Source, and NxStage.
• Add other reports as needed and perform routine data quality checks.

Skills

Communication

Self-starter

Multitasking

Written & verbal communication

Data entry

Organizational skills

Interpersonal skills

Integrity

Team player

Patient service

Education

Bachelor’s or Master’s degree in Healthcare Administration, Nursing, Public Health, or related field.

Job description

DHA Phase 6, Lahore, Pakistan

• Job Timings 06:00 PM - 03:00 AM (Pakistan Standard Time)
• Line Manager Job Title Manager Quality Support
• City DHA Phase 6, Lahore
• Country Pakistan
• Job Type Full time
• Date Opened 10/20/2026

About Us

DCC Consultants provides offshore corporate services to its partner healthcare organizations in the United States. We provide these services in marketing, communications, accounting, financial planning, revenue cycle management, information technology, and clinical support.

Job Description

• Responsible for managing the data on the DCC Clinicaldashboard.
• Responsible to focus on the following dashboard reports.
• Hospital Report:To be checked daily. Any patients not entered,the clinic manager is contacted and asked to enter any missinginformation. After 7 days of hospitalisation the clinic mustupdate on the patient’s status as well as updating the dashboard report.
• Modality Option Education Report: Any patients that have beenlisted for 6 months will be archived.
• Report will be cleaned up at the beginning of every month.
• Discharge/Modality Change/Transfer Report: Once patients aredischarged verification will be made that they are discharged fromGAIA and Ascend as well. If PD, verification of patientremoval in Share source is made. If HHD, verification ofremoval from NxStage is made. Discharge report pulled from GAIAand compared to dashboard to ensure all patients are listed.
• Missed Treatment Report: Integrity of information is comparedwith EMR. Follow up is done on patients who haveTransportation issues by contacting the social worker forassistance.
• Dialysis Infection Tracking Report: Comparison to Ascend andGAIA reports will be utilised to ensure data on dashboard is accurate.
• Other reports will be added as needed.
• Other duties, as assigned

Requirements

WorkExperience:

• 3 years ofexperience in patient coordination or healthcaresetting
• Strongcommunication and motivational skills.

Education:

• Bachelor’s orMaster’s degree in HealthcareAdministration, Nursing, Public Health, or relatedfield.

Skills:

• Must be a self-starter who can work independently yet functionin a highly collaborative, fast-paced team environment.
• Ability to multi-task, work under pressure and meet deadlines effectively
• Excellent written and oral communication skills
• Strong data entry, organizational and interpersonal skills
• High integrity, team player with patient service focus andflexibility
  

Workdays:Monday - Friday

Work hours: 6 pm– 3am PKT (Night shift)

GrossSalary (USD): $ 400- $500

Benefits: AnnualBonus, Eid Bonuses,Provident Fund, Health Insurance (IPD, OPD),Fuel Card or Company Pick &Drop, EOBI,Free Meal