Clinical Support Specialist

Dcc Consultants; Lahore; On-site; PKR 1,401,618 - 1,557,354; Full time

Benefits offered by this job

Annual Bonus

Eid Bonuses

Provident Fund

Health Insurance (IPD, OPD)

Fuel Card or Company Pick & Drop

EOBI

Free Meal

Job summary

Dcc Consultants is seeking an Administrative Support professional in Lahore, Pakistan. The role involves scheduling patient appointments, maintaining medical records, and ensuring effective communication with patients and medical staff. Candidates must have at least 2 years of virtual medical assistance experience and possess a medical degree. The position requires night shift availability from 6 pm to 3 am PKT and offers a gross salary between $450-$500. Benefits include bonus programs, health insurance, and more.

Qualifications

• Minimum 02 years of virtual medical assistance experience in a US-based Healthcare Company.
• Any of the required medical degrees.

Responsibilities

• Schedule and confirm patient appointments via phone, email, or software.
• Maintain and update patient records in the EMR system.
• Serve as the first point of contact for patients.

Skills

Knowledge of medical terminology and EMR systems

Excellent verbal and written communication skills in English

Proficient in using scheduling and communication tools

Strong organizational and multitasking abilities

Ability to maintain confidentiality and adhere to HIPAA regulations

Critical Decision Making

Strong interpersonal skills

Data entry skills

Empathy with patient’s needs

Proficiency in Microsoft Suite: Outlook, Word, Excel

Experience of working with EMR Software

Education

MBBS degree with 01-year house job

MD degree with 01-year house job

Doctor of Physiotherapy (DPT)

Doctor of Pharmacy (Pharm.D)

Job description

DHA Phase 6, Lahore, Pakistan | Posted on 04/22/2026

Job Description

Administrative Support

• Schedule and confirm patient appointments via phone, email, or scheduling software.
• Prepare and send reminders for upcoming appointments or follow-ups.
• Maintain and update patient records in the electronic medical records (EMR) system.
• Assist with insurance verification and pre-authorization processes.
• Manage incoming and outgoing correspondence, including emails and faxes.
• Serve as the first point of contact for patients, addressing inquiries with professionalism and empathy.
• Escalate complex patient concerns to the appropriate medical staff or departments.
• Collect patient information and update records during virtual check-ins.
• Provide patients with instructions for telehealth sessions and other virtual services.

Office Coordination

• Manage daily workflows to ensure timely communication between patients and medical staff.
• Coordinate with medical providers to ensure schedule alignment.
• Organize and prioritise tasks to meet deadlines and maintain clinic efficiency.

Requirements

• Work Experience: A minimum of 02 Years of virtual medical assistance experience in a US-based Healthcare Company is required.
• Skills:
  • Knowledge of medical terminology and EMR systems.
  • Excellent verbal and written communication skills in English language.
  • Proficient in using scheduling and communication tools (Microsoft Office, telehealth platforms).
  • Strong organizational and multitasking abilities.
  • Ability to maintain confidentiality and adhere to HIPAA regulations.
  • Critical Decision Making.
  • Strong interpersonal, organizational and data entry skills.
  • Empathize with patient’s needs.
  • Proficiency in Microsoft Suit: Outlook, Word, Excel.
  • Experience of working with EMR Software.
• Education: Any of the following degrees is required: MBBS degree with 01-year house job or MD degree with 01-year house job or Doctor of Physiotherapy (DPT) or Doctor of Pharmacy (Pharm.D).
• Workdays: Monday - Friday
• Work hours: 6 pm – 3 am PKT (Night shift)
• Gross Salary (USD): $450-$500
• Benefits: Annual Bonus, Eid Bonuses, Provident Fund, Health Insurance (IPD, OPD), Fuel Card or Company Pick & Drop, EOBI, Free Meal