BackEnd Support Doctors

TekSoft Solutions LLC; Karachi Division; On-site; PKR 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Health Insurance

Door to Door Pick and Drop for female候

Onsite work in Gulshan-e-Iqbal, Karāch

Job summary

TekSoft Solutions LLC in Karachi is seeking a Back-End Support Doctor (Clinical Operations) for the night shift. You will review patient data across multiple EHRs and draft concise clinical notes, escalating priority issues to the on‑call US doctor in real time via Google Chat. This is an onsite role located in Gulshan‑e‑Iqbal, Block 13D.

You will maintain HIPAA/PHI confidentiality, ensure accuracy and turnaround, and coordinate with internal teams to resolve data gaps while meeting SLAs.

Qualifications

• MBBS is mandatory.
• Willing to work night shifts aligned to US hours.
• Strong medical terminology, clinical reasoning, and vitals/labs interpretation.
• Excellent English writing and speaking for clear summaries.
• Experience with EHR systems and Google Workspace; fast typing.

Responsibilities

• Perform chart review and data abstraction across EHRs.
• Draft concise clinical notes aligned to physician directives.
• Escalate priority issues to on‑call US doctor in real time via Google Chat.
• Maintain time-stamped logs of actions and communications.
• Ensure HIPAA/PHI confidentiality and SOP compliance.
• Coordinate with internal teams to resolve data gaps.

Job description

Job Title: Back-End Support Doctors (Clinical Operations) — Night Shift

Location: Gulshan-e-Iqbal, Block 13D, Karachi (Onsite)

Qualification: MBBS required

About the Role

We support US-based physicians caring for patients in hospitals, Skilled Nursing Facilities (SNF), Assisted Living Facilities (ALF), and home-based/telehealth programs. As a Back-End Support Executive, you will work the night shift to review patient information across multiple EHRs, prepare concise clinical notes, and escalate priority issues to the on‑call US doctor in real time (primarily via Google Chat voice/text).

Key Responsibilities

• Chart Review & Data Abstraction
• Review admission notes, progress notes, vitals, I/O, labs, imaging, and orders across different EHRs.
• Track trends in vitals, labs, and test results (e.g., BP/HR/SpO₂, CBC/CMP, troponin, INR, A1c, renal panel).
• Clinical Documentation
• Draft clear clinical notes in the EHR aligned to patient condition and physician directives.
• Add encounter information and update problem lists/medication lists/allergies after physician visits.
• Maintain accurate time‑stamped logs of all actions taken and communications sent/received.
• Prioritize and elevate abnormal findings to the US physician according to the escalation matrix (e.g., critical labs, significant vitals deviation, rapid clinical changes).
• Communication
• Work directly with US physicians via Google Chat (voice notes + text); capture and implement instructions precisely.
• Coordinate with internal teams to resolve EHR access issues, missing data, or documentation gaps.
• Compliance & Quality
• Adhere to HIPAA/PHI confidentiality, organizational SOPs, and documentation standards.
• Meet SLAs and quality targets for accuracy, completeness, and turnaround time.

Required Qualifications & Skills

• MBBS (mandatory).
• Comfortable working night shifts aligned to US hours.
• Strong grasp of medical terminology, clinical reasoning, and basic interpretation of vitals/labs.
• Excellent written and verbal communication in English; crisp, structured clinical summaries.
• High attention to detail, reliability, and sound decision‑making under time constraints.
• Hands‑on with EHR systems (any), Google Workspace (Docs/Sheets), and Google Chat.
• Fast, accurate typing; disciplined task tracking and follow‑through.

Nice to Have

• Prior experience in clinical operations, hospitalist programs, RPM/CCM, or back‑office physician support.
• Familiarity with US payer/clinical workflows and common EHRs (e.g., Epic, PCC, Athena, eCW, Elation, etc.).

Shift, Employment Type & Location

• Shift: Night (US hours) — exact schedule shared during interviews.
• Type: Full‑time, onsite.
• Office: Gulshan-e-Iqbal, Block 13D, Karachi.

Performance KPIs (what success looks like)

• Turnaround time from data review to escalation.
• Adherence to escalation matrix and SOPs.
• Communication clarity and responsiveness.
• Compliance (HIPAA/PHI) and zero data‑handling incidents.

What We Offer

• Structured onboarding with SOPs, escalation matrix, and EHR workflows.
• Continuous coaching and clear growth paths in clinical operations.
• Health Insurance
• Door to Door Pick and Drop for female candidates.