QA Assistant, Night Shift – Rawalpindi | Growth & Perks

Prime BPO 2; Saddar; On-site; PKR 40,000 - 70,000; Full time

Benefits offered by this job

Free meals, coffee, and tea – food is

Training allowance

Medical benefits

Gym and salon membership

EOBI

Leave encashment policy

12 to 16 paid leaves annually

Job summary

PRIME BPO is seeking a detail-oriented Quality Assurance (QA) Assistant to join our Rawalpindi-based team, on-site for night shifts (10 PM - 10 AM). The role supports the QA function in monitoring, evaluating, and improving the quality of customer interactions and internal processes.

Applicant level is Junior with a minimum 1 year in a BPO/call center. Applicants should have strong attention to detail, good written and verbal communication, and proficiency in MS Office or Google Sheets.

Qualifications

• Minimum 1 year of experience in a BPO or call center environment.
• Prior QA/monitoring/auditing experience preferred.
• Strong attention to detail and objective evaluation of interactions.
• Good written and verbal communication skills.

Responsibilities

• Monitor and evaluate the quality of customer interactions and internal processes.
• Ensure compliance with client standards, company policies, and SLAs.
• Analyze data, identify trends, and document findings clearly.
• Contribute to continuous improvement initiatives within the QA function.
• Handle confidential information with integrity.
• Maintain objective, fair, and consistent evaluations across interactions.
• Collaborate with teams while also managing tasks independently.

Skills

Attention to detail

Written communication

Verbal communication

Time management

Analytical mindset

Tools

MS Office / Google Workspace (Excel)

Job description

PRIME BPO is seeking a detail-oriented Quality Assurance (QA) Assistant to join our Rawalpindi-based team, on-site for night shifts (10 PM - 10 AM). The role supports the QA function in monitoring, evaluating, and improving the quality of customer interactions and internal processes.

Applicant level is Junior with a minimum 1 year in a BPO/call center. Applicants should have strong attention to detail, good written and verbal communication, and proficiency in MS Office or Google Sheets.