Product Experience & CX Strategist

US Mobile; Lahore; On-site; PKR 670,000 - 1,116,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Free Meals & Drinks

Vibrant Startup Culture

Job summary

US Mobile, a fast-growing wireless software platform, is seeking a Product Experience Analyst in Karachi to bridge customers with product and support teams. You will define a CX strategy, analyze feedback, and drive improvements across processes, products, and technology, ensuring a human-centered experience aligned with brand values.

If you are passionate about delivering exceptional customer experiences and collaborating across departments, this could be the role for you.

Qualifications

• Bachelor's degree in a relevant field.
• Strong communication skills, both written and verbal.
• Demonstrated empathy and customer-centric mindset.
• Ability to work effectively within a team and across departments.
• Flexibility to work in evening/night shifts, mainly following EST time.
• Proactive attitude with a strong willingness to learn and adapt.

Responsibilities

• Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
• Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
• Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
• Analyze customer feedback and data to identify pain points and opportunities for improvement.
• Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.
• Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.

Skills

Strong communication

Empathy

Teamwork

Learning mindset

Education

Bachelor's degree

Job description

US Mobile, a fast-growing wireless software platform, is seeking a Product Experience Analyst in Karachi to bridge customers with product and support teams. You will define a CX strategy, analyze feedback, and drive improvements across processes, products, and technology, ensuring a human-centered experience aligned with brand values.

If you are passionate about delivering exceptional customer experiences and collaborating across departments, this could be the role for you.