CX Innovator for Product Experience

US Mobile; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Benefits offered by this job

Health coverage

Free meals & drinks

Startup culture

Job summary

US Mobile seeks a Customer/Product Experience Analyst in Karachi to bridge customers and teams, shaping a comprehensive CX strategy. You will collaborate across departments to improve processes, products, and the overall customer journey.

Applicants should have a Bachelor’s degree, excellent communication, and a customer-centric mindset. Flexibility for EST night shifts is required, with a proactive approach and willingness to learn in a fast-paced startup environment.

Qualifications

• Bachelor's degree in a relevant field.
• Strong written and verbal communication skills.
• Demonstrated empathy and customer-centric mindset.
• Ability to collaborate across departments and teams.
• Willingness to work evening/night shifts (EST).

Responsibilities

• Bridge between customers and departments to ensure a unified experience.
• Define and implement a CX strategy for all customer interactions.
• Collaborate with cross-functional teams to optimize processes and products.
• Analyze feedback and data to identify pain points and improvements.
• Monitor interactions to uphold human-centered brand values.
• Continuously innovate customer experience based on insights.

Skills

Communication

Empathy

Teamwork

Cross-functional collaboration

Analytical thinking

Education

Bachelor's degree

Job description

US Mobile seeks a Customer/Product Experience Analyst in Karachi to bridge customers and teams, shaping a comprehensive CX strategy. You will collaborate across departments to improve processes, products, and the overall customer journey.

Applicants should have a Bachelor’s degree, excellent communication, and a customer-centric mindset. Flexibility for EST night shifts is required, with a proactive approach and willingness to learn in a fast-paced startup environment.