Product Experience Analyst - Lahore

US Mobile; Lahore; On-site; PKR 670,000 - 1,116,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Free Meals & Drinks

Vibrant Startup Culture

Job summary

US Mobile, a fast-growing wireless software platform, is seeking a Product Experience Analyst in Karachi to bridge customers with product and support teams. You will define a CX strategy, analyze feedback, and drive improvements across processes, products, and technology, ensuring a human-centered experience aligned with brand values.

If you are passionate about delivering exceptional customer experiences and collaborating across departments, this could be the role for you.

Qualifications

• Bachelor's degree in a relevant field.
• Strong communication skills, both written and verbal.
• Demonstrated empathy and customer-centric mindset.
• Ability to work effectively within a team and across departments.
• Flexibility to work in evening/night shifts, mainly following EST time.
• Proactive attitude with a strong willingness to learn and adapt.

Responsibilities

• Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
• Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
• Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
• Analyze customer feedback and data to identify pain points and opportunities for improvement.
• Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.
• Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.

Skills

Strong communication

Empathy

Teamwork

Learning mindset

Education

Bachelor's degree

Job description

Job Description

US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That's the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world-class engineering, best-in-class user experience, and features that will define the next generation of connectivity.

At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.

We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we're looking for someone exceptional to join our team.

We are seeking a passionate and customer-centric individual to join our team as a Product Experience Analyst in Karachi. If you are strongly dedicated to providing exceptional customer experiences and are eager to contribute to the revolution of the consumer wireless space, this role might be the perfect fit for you.

Responsibilities

• Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
• Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
• Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
• Analyze customer feedback and data to identify pain points and opportunities for improvement.
• Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.
• Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.

Requirements

• Bachelors degree in a relevant field.
• Strong communication skills, both written and verbal.
• Demonstrated empathy and customer-centric mindset.
• Ability to work effectively within a team and across departments.
• Flexibility to work in evening/night shifts, mainly following EST time.
• Proactive attitude with a strong willingness to learn and adapt.

What US Mobile Offers

• Comprehensive Health Coverage: Medical plans to keep you and your family covered.
• Free Meals & Drinks: Enjoy complimentary food and beverages to keep you energized.
• Vibrant Startup Culture: Work in an agile, innovative, and supportive environment that encourages growth and flexibility. We deeply care about our customers and employees alike.