CX-Driven Product Support Engineer

US Mobile; Lahore; On-site; PKR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive above-market salary

Comprehensive health coverage

Free food, drinks, and many facilities

Dynamic and agile startup environment

Access to top-notch office amenities

Job summary

US Mobile in Lahore is seeking a passionate Product Support Engineer who will bridge customers and internal teams to ensure a seamless experience across devices and services.

You will define and implement a comprehensive CX strategy, collaborate with product, engineering, and operations, and continuously improve based on feedback. Join a dynamic startup culture with competitive compensation, health coverage, and a modern office in Lahore.

Qualifications

• Bachelor’s degree in a relevant field; IELTS, A-Levels required.
• Strong written and spoken communication.
• Empathy and customer-centric mindset.
• Ability to collaborate across departments.

Responsibilities

• Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
• Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
• Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
• Analyze customer feedback and data to identify pain points and opportunities for improvement.
• Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.
• Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.

Skills

Customer-centric

Communication skills

Team collaboration

Learning mindset

Education

Bachelor’s degree in a relevant field

IELTS

A-Levels

Job description

US Mobile in Lahore is seeking a passionate Product Support Engineer who will bridge customers and internal teams to ensure a seamless experience across devices and services.

You will define and implement a comprehensive CX strategy, collaborate with product, engineering, and operations, and continuously improve based on feedback. Join a dynamic startup culture with competitive compensation, health coverage, and a modern office in Lahore.