Customer Experience Engineer: Product Support & CX

US Mobile; Karachi Division; On-site; PKR 1,674,000 - 3,348,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free food and drinks

Top-notch office in Karachi

Job summary

US Mobile in Karachi is seeking a Product Support Engineer to own the customer experience across chat, phone, and email. You will troubleshoot issues, guide activations, and relay feedback to product teams.

The role emphasizes empathy, clear communication, and teamwork in a fast-growing startup. A Bachelor's degree is required; IELTS or A-Levels are acceptable. Attractive health coverage, free meals, and a modern Karachi office are provided.

Qualifications

• Bachelor's degree in a field related to the role is required.
• Strong communication skills and empathy are essential.
• Ability to work with cross-functional teams across departments.

Responsibilities

• Act as a bridge between customers and internal teams to ensure a seamless experience.
• Define and implement a customer experience (CX) strategy across chat, phone and email.
• Collaborate with product and engineering to improve processes, products and features.
• Analyze feedback to identify pain points and opportunities for improvement.
• Monitor interactions to ensure consistency with brand values and user-centric design.
• Continuously iterate on the customer experience based on data and insights.

Skills

Communication

Empathy

Team collaboration

Education

Bachelor's degree in a relevant field

IELTS

A-Levels

Job description

US Mobile in Karachi is seeking a Product Support Engineer to own the customer experience across chat, phone, and email. You will troubleshoot issues, guide activations, and relay feedback to product teams.

The role emphasizes empathy, clear communication, and teamwork in a fast-growing startup. A Bachelor's degree is required; IELTS or A-Levels are acceptable. Attractive health coverage, free meals, and a modern Karachi office are provided.