Product Support Engineer - Drive CX in Connectivity

Pintern; Karachi Division; On-site; PKR 1,674,000 - 2,567,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

Free meals

Startup culture

Karachi office amenities

Job summary

US Mobile in Karachi is seeking a Product Support Engineer to own the customer experience from activation to resolution, collaborating with cross-functional teams to ensure a seamless journey. You will analyze feedback, guide customers through issues, and contribute to shaping the overall CX strategy across channels.

The role offers a dynamic startup environment with exposure to engineering and product teams, empowering you to drive improvements and deliver exceptional support across chat,

Qualifications

• Bachelor’s degree in a relevant field. IELTS and A-Levels are acceptable qualifications.
• Strong communication skills, both written and verbal.
• Demonstrated empathy and customer-centric mindset.
• Ability to work effectively within a team and across departments.
• Proactive attitude with a strong willingness to learn and adapt.

Responsibilities

• Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
• Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
• Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
• Analyze customer feedback and data to identify pain points and opportunities for improvement.
• Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.
• Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.

Skills

Strong communication

Empathy

Customer-centric mindset

Team collaboration

Willingness to learn

Education

Bachelor’s degree in a relevant field

IELTS

A-Levels

Job description

US Mobile in Karachi is seeking a Product Support Engineer to own the customer experience from activation to resolution, collaborating with cross-functional teams to ensure a seamless journey. You will analyze feedback, guide customers through issues, and contribute to shaping the overall CX strategy across channels.

The role offers a dynamic startup environment with exposure to engineering and product teams, empowering you to drive improvements and deliver exceptional support across chat,