Post-Sales & MSP Lead for Enterprise IT

Wateen Telecom Limited; Lahore; On-site; PKR 2,500,000 - 3,500,000; Full time

Job summary

A leading ICT company in Pakistan is seeking a Post-Sales Manager & Managed Services Lead in Lahore. This role demands expertise in overseeing customer engagement and ensuring high-quality service delivery post-sales. Ideal candidates will possess 10+ years of relevant experience and leadership abilities, with a strong background in IT services and project execution. Join our team to drive customer satisfaction and optimize managed services operations. Interested candidates are encouraged to apply by emailing their CV.

Qualifications

• Proven experience in managing client success and post-sales service.
• Hands-on background in IT professional services or enterprise networking.
• Professional certifications like CCIE or HCIE are preferable.

Responsibilities

• Oversee post-sales operations and ensure high-quality service delivery.
• Manage customer engagement lifecycle post-implementation.
• Collaborate with technical teams for issue resolution.

Skills

SLA frameworks knowledge

Leadership skills

Analytical skills

Communication skills

Education

Bachelor’s degree in Business Administration, IT, or Computer Science

10+ years of post-sales service management experience

Job description

A leading ICT company in Pakistan is seeking a Post-Sales Manager & Managed Services Lead in Lahore. This role demands expertise in overseeing customer engagement and ensuring high-quality service delivery post-sales. Ideal candidates will possess 10+ years of relevant experience and leadership abilities, with a strong background in IT services and project execution. Join our team to drive customer satisfaction and optimize managed services operations. Interested candidates are encouraged to apply by emailing their CV.