Post-Sales Manager

Wateen Telecom Limited; Lahore; On-site; PKR 2,500,000 - 3,500,000; Full time

Job summary

A leading ICT company in Pakistan is seeking a Post-Sales Manager & Managed Services Lead in Lahore. This role demands expertise in overseeing customer engagement and ensuring high-quality service delivery post-sales. Ideal candidates will possess 10+ years of relevant experience and leadership abilities, with a strong background in IT services and project execution. Join our team to drive customer satisfaction and optimize managed services operations. Interested candidates are encouraged to apply by emailing their CV.

Qualifications

• Proven experience in managing client success and post-sales service.
• Hands-on background in IT professional services or enterprise networking.
• Professional certifications like CCIE or HCIE are preferable.

Responsibilities

• Oversee post-sales operations and ensure high-quality service delivery.
• Manage customer engagement lifecycle post-implementation.
• Collaborate with technical teams for issue resolution.

Skills

SLA frameworks knowledge

Leadership skills

Analytical skills

Communication skills

Education

Bachelor’s degree in Business Administration, IT, or Computer Science

10+ years of post-sales service management experience

Job description

Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber‑optic network.

Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting‑edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end-to-end support uniquely optimized for businesses and enterprises across various verticals.

Position Summary

The Post‑Sales Manager & Managed Services Lead will be responsible for overseeing customer engagement and service delivery post‑sales, ensuring seamless execution of managed services operations, and sustaining long‑term client satisfaction. This role requires strong leadership, operational discipline, and the ability to translate business requirements into high‑quality service outcomes.

Location

Lahore

Key Responsibilities

• Lead post‑sales operations and managed services delivery across assigned enterprise accounts, ensuring consistent, high‑quality service.
• Manage the full lifecycle of customer engagement post‑implementation, driving retention, satisfaction, and long‑term partnership.
• Oversee service onboarding and operational governance, including SLA compliance, incident response, and day‑to‑day service workflows.
• Collaborate cross‑functionally with technical, support, and project teams to ensure timely issue resolution, effective escalations, and seamless service delivery.
• Develop and execute service improvement plans, optimizing operational processes and driving measurable performance outcomes.
• Maintain proactive communication with customer stakeholders and internal leadership, providing transparency on service health, risks, and expectations.
• Prepare and deliver operational reports, service reviews, dashboards, and performance metrics for clients and executive management.
• Identify and nurture, upsell and cross‑sell opportunities within existing accounts, partnering with sales teams to support growth.
• Mentor and lead post‑sales and MSP team members, including performance evaluations, coaching, and resource planning to support organizational goals.

Required Skills

• Strong knowledge of SLA frameworks, service delivery, project execution, and escalation management.
• Excellent leadership, team coordination, and stakeholder management skills.
• Strong analytical, communication, and problem‑solving abilities.
• Hands‑on background in IT professional services, enterprise networking, or infrastructure solutions.

Education & Experience

• 10+ years of proven experience in post‑sales service management, client success, and managed services operations.
• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or relevant field.
• Professional certifications such as CCIE R&S/Security, HCIE, or related credentials will be considered a strong advantage.
• Experience in telecom, digital services, technology systems integration, or MSP environments is highly preferred.

If you are interested in joining our dynamic team, email your CV at [e-mail] Don’t forget to mention the position in the subject line. We can’t wait to explore the possibilities with you!