Enterprise Product & Customer Success Manager

Fieldforce Inc.; Lahore; On-site; PKR 1,116,000 - 1,674,000; Full time

Job summary

A global B2B SaaS company is seeking a Product / Customer Success Manager in Lahore. This role involves owning the lifecycle of 2–4 enterprise accounts while contributing to product discovery and delivery. Candidates should have 3–4 years of experience in product management or customer success, strong communication skills, and familiarity with Agile methodologies. The company offers opportunities to work with cross-functional teams and contribute directly to product development.

Qualifications

• 3–4 years of experience in product management or customer success, preferably in B2B SaaS.
• Strong communication and stakeholder management skills.
• Experience writing BRDs, PRDs, user stories, and acceptance criteria.

Responsibilities

• Own onboarding, adoption for enterprise accounts.
• Conduct QBRs and check-ins with customers.
• Track customer health metrics and drive remediation plans.
• Lead Agile ceremonies and manage feature backlog.

Skills

Product management

Customer success

Stakeholder management

Agile methodologies

Analytical mindset

Education

Bachelor's degree in Computer Science, Engineering, Business, or related field

Tools

JIRA

Mixpanel

Heap

Job description

A global B2B SaaS company is seeking a Product / Customer Success Manager in Lahore. This role involves owning the lifecycle of 2–4 enterprise accounts while contributing to product discovery and delivery. Candidates should have 3–4 years of experience in product management or customer success, strong communication skills, and familiarity with Agile methodologies. The company offers opportunities to work with cross-functional teams and contribute directly to product development.