Platform Production Lead – EDMS & Digital Platform

TechSurge Inc; Karachi Division; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

TechSurge Inc. in Karachi seeks a seasoned Production Support Lead to manage L1/L2 issues for the EDMS/BAW and Digital Workers platform. You will oversee WebLogic, Oracle DB, Java, and Unix/Linux tasks, coordinating on-call rotations and incident response.

The role emphasizes reporting, stakeholder communication, and collaboration with Corporate Tech, Retail Tech, and Operations Tech to align delivery with business objectives and regulatory requirements.

Qualifications

• 6-8 years of experience in Production support function pertaining to Application Production Support.
• Team management skills.
• Reasonable English communication skills.
• Work with business user as part of BAU activities.
• Identify and raise alerts on application risks.
• Coordinate for patching activities and remediate vulnerabilities.
• Perform volume-metric analysis on application performance; raise timely alerts.
• Should be available on-call in shifts to support SLA.

Responsibilities

• Provide Production Support for Digital Platform (EDMS/BAW and Digital Workers).
• Provide L1/L2 - Production Support for EDMS application.
• Liaise with users and Tech Teams for data related information exchange for processing.
• Manage a diversified team of professionals both onshore, offshore and vendor resources who are responsible for the EDMS application.
• Provide expertise and recommendations in the assessment of initiatives to support and enhance system.
• Converge the requirements from regulators and effectively conclude on business requirement.
• Collaborate closely with Product Owners and team members to identify and socialize product and delivery.
• Support and influence delivery operations within platforms by continually looking for opportunities to streamline delivery, increase business value and measure platform value via metrics and measures.
• Effectively communicate and showcase the purpose and value of solutions being delivered.
• Define the right framework and push for the best choice when it comes to technology selection and implementation.
• Use Agile engineering practices and ML software development technologies to rapidly develop creative and efficient solutions that enhance the client customer and employee experience.
• Provides strong analytical and problem-solving skills with proven ability to innovate and collaborate.
• Engage with the team for effective reviews and planning.

Skills

Production support

L1/L2 support

WebLogic

Oracle DB

Java

Unix/Linux

Excel

PowerPoint

Reporting

Stakeholder mgmt

On-call

Job description

TechSurge Inc. in Karachi seeks a seasoned Production Support Lead to manage L1/L2 issues for the EDMS/BAW and Digital Workers platform. You will oversee WebLogic, Oracle DB, Java, and Unix/Linux tasks, coordinating on-call rotations and incident response.

The role emphasizes reporting, stakeholder communication, and collaboration with Corporate Tech, Retail Tech, and Operations Tech to align delivery with business objectives and regulatory requirements.