Oracle EBS Technical Support Consultant

JBS Global - Jaffer Business Systems; Karachi Division; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

Jaffer Business Systems (JBS) is seeking an experienced Oracle EBS Technical Support Consultant in Karachi to provide L2/L3 support for R12 modules. You will develop customizations, run reports, and fix production issues while collaborating with functional teams.

The role requires 4+ years of hands-on Oracle EBS experience, strong SQL/PLSQL knowledge, and a proactive approach to root-cause analysis. Onsite in Karachi with full-time employment.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, IT, or related field.
• 4+ years of Oracle EBS R12 technical experience.
• Proven experience in Oracle EBS technical support, development, customization, and maintenance.
• Strong analytical, troubleshooting, and problem-solving skills.

Responsibilities

• Provide L2/L3 technical support for Oracle EBS R12 applications.
• Analyze and resolve production incidents within defined SLA timelines.
• Develop and maintain Oracle EBS customizations, reports, interfaces, workflows, and extensions.
• Develop and maintain Oracle Reports, XML Publisher/BI Publisher reports, and SQL-based reports.
• Troubleshoot PL/SQL, interfaces, and data integrations with business users.

Skills

Oracle SQL

PL/SQL

Oracle Forms

Oracle Reports

XML Publisher

BI Publisher

Interfaces

Workflows

Concurrent Programs

Data Fixes

SLA-driven incidents

Education

Bachelor’s degree in Computer Science/IT

Tools

Oracle EBS R12

BI Publisher

Job description

About Jaffer Business Systems (JBS)

Jaffer Business Systems (JBS), founded in 1982 as a division of Jaffer Brothers, has been at the forefront of technology solutions for over four decades. Today, JBS stands as one of Pakistan’s leading IT companies, empowering organizations through innovation, digital transformation, and people-centric technology. Guided by our vision of

About Jaffer Business Systems (JBS)

Jaffer Business Systems (JBS), founded in 1982 as a division of Jaffer Brothers, has been at the forefront of technology solutions for over four decades. Today, JBS stands as one of Pakistan’s leading IT companies, empowering organizations through innovation, digital transformation, and people-centric technology. Guided by our vision of “Harnessing Innovation & Empowering Generations,” JBS delivers comprehensive technology solutions spanning IT infrastructure, enterprise software, advanced applications, and consulting services. With a diverse portfolio of businesses and specialized units serving clients across regions and industries, JBS continues to create impact through technology, collaboration, and continuous learning.

About The Role

We are seeking an experienced Oracle EBS Technical Support Consultant with approximately 4 years of hands-on experience in Oracle E-Business Suite (EBS) R12 technical support, development, and maintenance.

The successful candidate will be responsible for providing L2/L3 technical support, resolving production issues within defined SLA timelines, and developing and maintaining Oracle EBS customizations, reports, interfaces, workflows, and extensions. The role will work closely with functional consultants and business users to understand requirements and deliver effective technical solutions.

• Department/Business Unit: JBS Consulting
• Location: Karachi, Pakistan
• Mode: Onsite
• Employment Type: Full-time

Key Responsibilities

• Provide L2/L3 technical support for Oracle EBS R12 applications.
• Analyze and resolve production incidents, service requests, and technical issues within defined SLA timelines.
• Troubleshoot technical issues across Oracle Forms, Reports, Interfaces, Workflows, and Concurrent Programs.
• Develop, modify, and support Oracle EBS R12 customizations and extensions.
• Develop and maintain Oracle Reports, XML Publisher/BI Publisher reports, and SQL-based reports.
• Develop and support PL/SQL packages, procedures, functions, triggers, and SQL queries.
• Troubleshoot and maintain inbound and outbound interfaces and data integrations.
• Analyze concurrent request failures and identify and resolve underlying technical issues.
• Support and troubleshoot Oracle EBS workflows.
• Work closely with functional consultants and business users to understand requirements and translate them into technical solutions.
• Perform data fixes and data validation using SQL/PLSQL in accordance with established processes.
• Analyze Oracle EBS database tables and data models to identify and resolve application issues.
• Troubleshoot standard Oracle EBS functionality from a technical perspective.
• Maintain technical documentation for customizations, interfaces, reports, fixes, and support activities.
• Participate in root-cause analysis and recommend solutions to prevent recurring production issues.

Required Technical Skills

• 4+ years of hands‑on experience with Oracle EBS R12 technical support and development.
• Strong expertise in:
  • Oracle SQL
  • PL/SQL
  • Oracle EBS R12 Technical Architecture
  • Concurrent Programs and Concurrent Requests
  • Value Sets
  • Flexfields
  • Oracle Forms
  • Oracle Reports
  • Interfaces
  • Workflows
  • XML Publisher / BI Publisher
• Hands‑on experience developing and supporting Oracle EBS customizations and extensions.
• Good knowledge of Oracle EBS APIs and standard interface tables.
• Strong understanding of Oracle EBS database tables and data models.
• Experience performing data fixes and data validation using SQL/PLSQL.
• Good understanding of Oracle EBS technical development standards and best practices.
• Experience working in a production support environment with SLA-driven incident resolution.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• 4+ years of relevant Oracle EBS R12 technical experience.
• Proven experience in Oracle EBS technical support, development, customization, and maintenance.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication and stakeholder‑management skills.
• Ability to work effectively with functional consultants, technical teams, and business users.
• Ability to manage multiple incidents and requests while meeting defined SLA timelines.