Lead EDMS Platform Production Support

Techsurge Private Limited; Karachi Division; On-site; PKR 1,800,000 - 2,600,000; Full time

Job summary

Techsurge Private Limited in Karachi invites an experienced Production Support Lead to manage L1/L2 support for the EDMS platform, including Weblogic, Oracle, Java, and Unix/Linux. You will coordinate on-call shifts, prepare status reports, and drive incident resolution across vendors and internal teams.

With 6-8 years in production support, you will lead the Platform team, liaise with product owners and technology teams, and ensure delivery aligns with business objectives while complying with

Qualifications

• 6-8 years of experience in Production support function pertaining to Application Production Support
• Team management skills
• Reasonable English communication skills
• Work with business user as part of BAU activities
• Identify and raise alerts on application risks.
• Coordinate for patching activities and remediate vulnerabilities.
• Perform volume-metric analysis on application performance; raise timely alerts.
• Should be available on-call in shifts to support SLA
• Excellent in attitude and English communication

Responsibilities

• Provide Production Support for Digital Platform (EDMS/BAW and Digital Workers)
• Provide L1/L2 - Production Support for EDMS application
• Manage and direct team to raise alert to phone calls, emails and incident tickets to the respective process team.
• Provide periodic and ad-hoc reports as requested and agreed
• Liaise with users and Tech Teams for data related information exchange for processing
• Lead the Platform team in delivery of world class platforms solutions
• Assist the project delivery team in the requirement and concept and to verify for the correct functionality/resolution being developed
• Converge the requirements from regulators and effectively conclude on business requirement

Skills

Team management

English communication

BAU coordination

Alerting on risks

Patching coordination

Performance analysis

On-call readiness

Tools

Weblogic Webserver

Oracle database

Unix/Linux

Java

Job description

Techsurge Private Limited in Karachi invites an experienced Production Support Lead to manage L1/L2 support for the EDMS platform, including Weblogic, Oracle, Java, and Unix/Linux. You will coordinate on-call shifts, prepare status reports, and drive incident resolution across vendors and internal teams.

With 6-8 years in production support, you will lead the Platform team, liaise with product owners and technology teams, and ensure delivery aligns with business objectives while complying with