Production Application Support Engineer

DPL; Islamabad; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

DPL is seeking a Production Application Support Engineer to monitor live production environments, troubleshoot incidents, and coordinate with cross-functional teams to maintain availability and performance.

The ideal candidate has exposure to ELK Stack, Grafana, Prometheus, and Percona Monitoring and Management, plus basic Linux and SQL skills. On-site work in Islamabad is required to join a growing rebel movement in tech.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Approximately 1–3 years of experience in application support, production support, system monitoring, technical support, operations, or a related role.
• Understanding of production application environments and incident troubleshooting.
• Ability to analyze application logs and identify possible causes of errors.

Responsibilities

• Monitor production applications, services, servers, databases, and system health using available monitoring tools.
• Review application and system logs to identify errors, failures, performance issues, and unusual behavior.
• Troubleshoot production incidents and perform initial technical investigation before escalating issues to the relevant team.
• Respond to system alerts and identify whether an issue is related to the application, infrastructure, database, integration, or configuration.
• Use tools such as Elasticsearch, Logstash, Kibana, Grafana, Prometheus, and Percona to monitor application and database performance.
• Support incident management activities, including incident logging, prioritization, escalation, tracking, and closure.
• Collect relevant logs, screenshots, error messages, timestamps, and technical details required for further investigation.
• Coordinate with development, database, infrastructure, DevOps, and QA teams to resolve production issues.
• Assist in identifying recurring production problems and contribute to root cause analysis.
• Maintain documentation for incidents, known errors, troubleshooting procedures, and operational guidelines.
• Monitor application availability, response times, resource utilization, database health, and service-level indicators.
• Validate application functionality and system stability after fixes, deployments, configuration changes, or service restoration.
• Support routine operational activities, health checks, deployment verification, and post-release monitoring.
• Communicate incident status and progress clearly to technical and non-technical stakeholders.
• Follow defined incident management, escalation, and production support processes.

Skills

1–3 years experience

Education

Bachelor's degree in Computer Science/Software Engineering/IT

Tools

ELK Stack

Grafana

Prometheus

Percona Monitoring and Management

Elasticsearch

Logstash

Kibana

Docker

Kubernetes

Jira

ServiceNow

AWS

Azure

Google Cloud

Job description

Islamabad, Pakistan | Posted on 09/01/2026

This won’t just be your next job. Or your first. It will be the turning point of your story.

At DPL, we’ve spent over 20 years doing things differently. Challenging outdated norms and fostering a culture that prioritizes people.

We’re here to help you grow. Not just as a professional but as a person. That’s what drives us.

You won’t find rigid hierarchies here. You’ll find teams that organize themselves, voices that actually get heard, and space to experiment, learn, and try again.

We work with AI, IoT, and 4IR technologies. Not just to keep up with the future but to help shape it. And we do it with curiosity, creativity, and a deep sense of purpose.

Our goal is simple and ambitious. To become the most transformative technology services company in the world.

It’s not just talk. We’re proud to be the only South Asian company in Newsweek’s Top 100 Most Loved Workplaces (2025). A sign we’re on the right path.

If you’re looking for a place to reach your best potential, come and join the rebel movement.

Job Description

We are looking for a Production Application Support Engineer to provide operational and technical support for live applications running in production environments.

The position is primarily focused on application monitoring, production incident troubleshooting, log analysis, issue investigation, and coordination with technical teams to maintain application availability and performance.

The ideal candidate should have a basic to intermediate understanding of production environments and experience using or have practical exposure to monitoring and log-management tools such as ELK Stack, Grafana, Prometheus, and Percona Monitoring and Management.

Key Responsibilities

• Monitor production applications, services, servers, databases, and system health using available monitoring tools.
  
• Review application and system logs to identify errors, failures, performance issues, and unusual behavior.
  
• Troubleshoot production incidents and perform initial technical investigation before escalating issues to the relevant team.
  
• Respond to system alerts and identify whether an issue is related to the application, infrastructure, database, integration, or configuration.
  
• Use tools such as Elasticsearch, Logstash, Kibana, Grafana, Prometheus, and Percona to monitor application and database performance.
  
• Support incident management activities, including incident logging, prioritization, escalation, tracking, and closure.
  
• Collect relevant logs, screenshots, error messages, timestamps, and technical details required for further investigation.
  
• Coordinate with development, database, infrastructure, DevOps, and quality assurance teams to resolve production issues.
  
• Assist in identifying recurring production problems and contribute to root cause analysis.
  
• Maintain documentation for incidents, known errors, troubleshooting procedures, and operational guidelines.
  
• Monitor application availability, response times, resource utilization, database health, and service-level indicators.
  
• Validate application functionality and system stability after fixes, deployments, configuration changes, or service restoration.
  
• Support routine operational activities, health checks, deployment verification, and post-release monitoring.
  
• Communicate incident status and progress clearly to technical and non-technical stakeholders.
  
• Follow defined incident management, escalation, and production support processes.
  

Required Qualifications and Skills

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
  
• Approximately 1–3 years of experience in application support, production support, system monitoring, technical support, operations, or a related role.
  
• Understanding of production application environments and incident troubleshooting.
  
• Ability to analyze application logs and identify possible causes of errors.
  

Familiarity with monitoring, observability, or log-management tools, particularly:

• ELK Stack: Elasticsearch, Logstash, and Kibana.
  
• Grafana
  
• Percona Monitoring and Management
  
• Basic knowledge of Linux commands and server environments.
  
• Basic understanding of databases, preferably MySQL or other relational databases.
  
• Ability to execute basic SQL queries for investigation and validation.
  
• Understanding of APIs, application services, HTTP status codes, and system integrations.
  
• Strong analytical and problem-solving skills.
  
• Ability to remain organized and responsive while handling production incidents.
  
• Good written and verbal communication skills.
  
• Willingness to work on-site in Islamabad.
  

Preferred Skills

• Experience in L1 or L2 production support.
  
• Familiarity with incident-management or ticketing tools such as Jira, ServiceNow, or similar platforms.
  
• Basic understanding of cloud environments such as AWS, Azure, or Google Cloud.
  
• Exposure to Docker, Kubernetes, CI/CD pipelines, or deployment processes.
  
• Basic scripting knowledge in Bash, Python, or PowerShell.
  
• Understanding of alerting, dashboards, service availability, response time, CPU usage, memory utilization, and database performance metrics.
  
• Experience working with cross‑functional engineering and operations teams.
  
• Familiarity with root cause analysis and post-incident documentation.
  

NOTES:This is not a traditional or pure DevOps role