Manager Lead - EDMS Production Support Digital Platform

TechSurge Inc; Karachi Division; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

TechSurge Inc. in Karachi seeks a seasoned Production Support Lead to manage L1/L2 issues for the EDMS/BAW and Digital Workers platform. You will oversee WebLogic, Oracle DB, Java, and Unix/Linux tasks, coordinating on-call rotations and incident response.

The role emphasizes reporting, stakeholder communication, and collaboration with Corporate Tech, Retail Tech, and Operations Tech to align delivery with business objectives and regulatory requirements.

Qualifications

• 6-8 years of experience in Production support function pertaining to Application Production Support.
• Team management skills.
• Reasonable English communication skills.
• Work with business user as part of BAU activities.
• Identify and raise alerts on application risks.
• Coordinate for patching activities and remediate vulnerabilities.
• Perform volume-metric analysis on application performance; raise timely alerts.
• Should be available on-call in shifts to support SLA.

Responsibilities

• Provide Production Support for Digital Platform (EDMS/BAW and Digital Workers).
• Provide L1/L2 - Production Support for EDMS application.
• Liaise with users and Tech Teams for data related information exchange for processing.
• Manage a diversified team of professionals both onshore, offshore and vendor resources who are responsible for the EDMS application.
• Provide expertise and recommendations in the assessment of initiatives to support and enhance system.
• Converge the requirements from regulators and effectively conclude on business requirement.
• Collaborate closely with Product Owners and team members to identify and socialize product and delivery.
• Support and influence delivery operations within platforms by continually looking for opportunities to streamline delivery, increase business value and measure platform value via metrics and measures.
• Effectively communicate and showcase the purpose and value of solutions being delivered.
• Define the right framework and push for the best choice when it comes to technology selection and implementation.
• Use Agile engineering practices and ML software development technologies to rapidly develop creative and efficient solutions that enhance the client customer and employee experience.
• Provides strong analytical and problem-solving skills with proven ability to innovate and collaborate.
• Engage with the team for effective reviews and planning.

Skills

Production support

L1/L2 support

WebLogic

Oracle DB

Java

Unix/Linux

Excel

PowerPoint

Reporting

Stakeholder mgmt

On-call

Job description

Job Description:

Job Description:

Provide Production Support for Digital Platform (EDMS/BAW and Digital Workers)

Provide L1/L2 - Production Support for EDMS application

Should have thorough knowledge and work experience in Weblogic Webserver and Oracle database

Should have strong knowledge on Java code and Unix/Linux commands

Should have managed complex production support functions and be willing to support during off business hours if needed

Should have knowledge and experience in working with Microsoft Excel, PowerPoint etc and be able to make status reports as required

Provide excellent reporting and communication on the Production Support and Project status

Manage and direct team to raise alert to phone calls, emails and incident tickets to the respective process team.

Provide periodic and ad-hoc reports as requested and agreed

Liaise with users and Tech Teams for data related information exchange for processing

Liaise with respective Application Technology team for process related information exchange. (Corporate Tech / Retail Tech / Operations Tech)

Manage a diversified team of professionals both onshore, offshore and vendor resources who are responsible for the EDMS application

Provide expertise and recommendations in the assessment of initiatives to support and enhance system

Perform appropriate level of stakeholder management across business, technology and clients

Ensure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation level

Leading the team to adhere to project and delivery compliance, ensuring compliance of project delivery to PMO, QMS, risk, audit & architecture guidelines

Work as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectives

Contributes to the yearly technology roadmap ensuring the projects financials and estimates are accurate and reported timely

Works with business representative, stakeholder to ensure alignment of delivery with the business demand

Leading the Platform team in delivery of world class platforms solutions

Ensures value added propositions in strategic vendor partnerships and aligning the platform inline to the industry roadmap and business strategy, thus enabling an effective business growth

Assist the project delivery team in the requirement and concept and to verify for the correct functionality/resolution being developed

Converge the requirements from regulators and effectively conclude on business requirement

Focus on regulatory controls & audit requirements and manage all known risks related to the team and systems that can impact security of data, system downtime, incidents, etc.

Collaborate closely with Product Owners and team members to identify and socialize product and delivery

Support and influence delivery operations within platforms by continually looking for opportunities to streamline delivery, increase business value and measure platform value via metrics and measures.

Effectively communicate and showcase the purpose and value of solutions being delivered

Define the right framework and push for the best choice when it comes to technology selection and implementation

Use Agile engineering practices and ML software development technologies to rapidly develop creative and efficient solutions that enhance the client customer and employee experience

Provides strong analytical and problem-solving skills with proven ability to innovate and collaborate

Engage with the team for effective reviews and planning

Required Experience and Skills:

6-8 years of experience in Production support function pertaining to Application Production Support

Team management skills

Reasonable English communication skills

Work with business user as part of BAU activities

Identify and raise alerts on application risks.

Coordinate for patching activities and remediate vulnerabilities.

Perform volume-metric analysis on application performance; raise timely alerts.

Should be available on-call in shifts to support SLA

Excellent in attitude and English communication

Requirements: