Platform Ops Analyst: SaaS, UAT & Onboarding

Digital Auxilius; Karachi Division; On-site; PKR 2,000,000 - 3,000,000; Full time

Benefits offered by this job

Market Competitive Salary

22 Paid Time Offs

Free In-house Lunch Service

On-the-Job Learning Platforms

Project & Performance Bonuses

Transport Allowance

Best Monthly Performance Award

Professional Growth Opportunities

Exposure to International Clients

Portfolio Building

Working days: Mon–Fri

Shift: 2:00 PM–10:00 PM

Reporting to: Product Manager

Location: Karachi, Pakistan

Job summary

Digital Auxilius in Karachi, Pakistan is seeking a Product Operations Analyst for Syncora, our in-house platform. The role focuses on user support, onboarding, and configuration administration within a growing SaaS ecosystem.

You will translate business needs into specs, coordinate with dev/QA, and help drive continual platform improvements. 3–5 years of related experience is expected, with strong Jira/Confluence skills and SDLC knowledge.

Qualifications

• 3–5 years of relevant experience in Business Analysis, Product Operations, Application Support, or Software Project Coordination.
• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Experience with SaaS platforms, web apps, or enterprise software.
• Familiarity with Agile/Scrum and SDLC.
• Hands-on Jira and Confluence experience.
• Ability to write clear user stories, functional requirements, and process docs.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent organizational and time-management abilities.
• Strong written, verbal, and presentation skills.
• Ability to independently manage responsibilities and drive tasks to completion.

Responsibilities

• Act as the primary contact for Syncora users, handling queries and resolutions.
• Manage user onboarding, training sessions, and refresher training.
• Administer user accounts, roles, permissions, workflows, and notifications.
• Gather, analyze, and document business requirements and change requests.
• Translate requirements into functional specs, user stories, and flows.
• Coordinate with developers to clarify requirements and monitor progress.
• Identify and differentiate user issues, configuration problems, and bugs.
• Log, track, and follow up on bugs and enhancements via Jira.
• Collaborate with QA to validate fixes and new features.
• Coordinate UAT with stakeholders and incorporate feedback.
• Maintain product docs, SOPs, and release notes.
• Set up and maintain demo, training, and testing environments.
• Coordinate meetings and follow-ups across teams.
• Monitor pending items and ensure timely delivery.
• Provide regular updates to stakeholders on issues and releases.
• Identify opportunities to improve usability and operational efficiency.

Skills

Business Analysis

Product Operations

Application Support

Software Project Coordination

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Confluence

Job description

Digital Auxilius in Karachi, Pakistan is seeking a Product Operations Analyst for Syncora, our in-house platform. The role focuses on user support, onboarding, and configuration administration within a growing SaaS ecosystem.

You will translate business needs into specs, coordinate with dev/QA, and help drive continual platform improvements. 3–5 years of related experience is expected, with strong Jira/Confluence skills and SDLC knowledge.