Product Support Engineer — Operations & Tech Liaison

Taraki; Lahore; Hybrid; PKR 1,800,000 - 2,400,000; Full time

Job summary

PostEx in Lahore is seeking a Product Operations & Support Specialist with 1–2 years of experience for a hybrid role that blends product operations, technical support, and customer-facing duties.

The role involves troubleshooting, coordinating with product and engineering teams, documenting processes, and helping deploy updates while improving support workflows and customer experience.

Qualifications

• Bachelor’s degree in CS or related field is required.
• 1–2 years in product operations, tech support, or customer-facing roles.
• Strong understanding of software, APIs, and data integrations.
• Excellent written and verbal communication skills.
• Experience with Jira or Zendesk or similar platforms.

Responsibilities

• Provide technical support to customers and resolve product issues.
• Troubleshoot problems and coordinate with product/engineering for resolutions.
• Assist in product lifecycle activities including updates and deployments.
• Create and maintain product documentation, guides, FAQs, and resources.
• Act as liaison between customers, product, and engineering to address issues.
• Monitor product performance and identify improvement opportunities.
• Support internal product management systems and tools.
• Provide training on new features and product updates.
• Monitor data flows and resolve integration issues.
• Improve support processes and workflows for better customer experience.

Skills

Software understanding

APIs

Data integrations

Technical troubleshooting

Jira

Zendesk

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Zendesk

Job description

PostEx in Lahore is seeking a Product Operations & Support Specialist with 1–2 years of experience for a hybrid role that blends product operations, technical support, and customer-facing duties.

The role involves troubleshooting, coordinating with product and engineering teams, documenting processes, and helping deploy updates while improving support workflows and customer experience.