Product Operations Analyst – (Afternoon Shift)

Digital Auxilius

Karachi Division

On-site

PKR 2,000,000 - 3,000,000

Full time

5 days ago

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Benefits offered by this job

Market Competitive Salary

22 Paid Time Offs

Free In-house Lunch Service

On-the-Job Learning Platforms

Project & Performance Bonuses

Transport Allowance

Best Monthly Performance Award

Professional Growth Opportunities

Exposure to International Clients

Portfolio Building

Working days: Mon–Fri

Shift: 2:00 PM–10:00 PM

Reporting to: Product Manager

Location: Karachi, Pakistan

Job summary

Digital Auxilius in Karachi, Pakistan is seeking a Product Operations Analyst for Syncora, our in-house platform. The role focuses on user support, onboarding, and configuration administration within a growing SaaS ecosystem.

You will translate business needs into specs, coordinate with dev/QA, and help drive continual platform improvements. 3–5 years of related experience is expected, with strong Jira/Confluence skills and SDLC knowledge.

Qualifications

3–5 years of relevant experience in Business Analysis, Product Operations, Application Support, or Software Project Coordination.
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
Experience with SaaS platforms, web apps, or enterprise software.
Familiarity with Agile/Scrum and SDLC.
Hands-on Jira and Confluence experience.
Ability to write clear user stories, functional requirements, and process docs.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent organizational and time-management abilities.
Strong written, verbal, and presentation skills.
Ability to independently manage responsibilities and drive tasks to completion.

Responsibilities

Act as the primary contact for Syncora users, handling queries and resolutions.
Manage user onboarding, training sessions, and refresher training.
Administer user accounts, roles, permissions, workflows, and notifications.
Gather, analyze, and document business requirements and change requests.
Translate requirements into functional specs, user stories, and flows.
Coordinate with developers to clarify requirements and monitor progress.
Identify and differentiate user issues, configuration problems, and bugs.
Log, track, and follow up on bugs and enhancements via Jira.
Collaborate with QA to validate fixes and new features.
Coordinate UAT with stakeholders and incorporate feedback.
Maintain product docs, SOPs, and release notes.
Set up and maintain demo, training, and testing environments.
Coordinate meetings and follow-ups across teams.
Monitor pending items and ensure timely delivery.
Provide regular updates to stakeholders on issues and releases.
Identify opportunities to improve usability and operational efficiency.

Skills

Business Analysis

Product Operations

Application Support

Software Project Coordination

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Confluence

Job description

Company Overview

Digital Auxilius, a leading provider of digital marketing, software development, and technology solutions, is looking for a Product Operations Analyst – Syncora to join its growing team.

Syncora is an in-house clinical study management platform designed to streamline feasibility, study start-up, and regulatory operations. As the platform continues to expand across internal departments and external clients, we are looking for a detail-oriented and proactive professional with 3–5 years of relevant experience in Business Analysis, Product Operations, Application Support, or Software Project Coordination.

The successful candidate will be responsible for managing day-to-day platform operations, supporting users, administering system configurations, gathering business requirements, and coordinating with product development and QA teams to ensure continuous platform improvement.

Job Description

Act as the primary point of contact for Syncora users, handling day-to-day queries, troubleshooting issues, and ensuring timely resolution.
Manage user onboarding, training sessions, and refresher training for internal departments and client teams.
Administer user accounts, roles, permissions, workflows, study statuses, notifications, and other platform configurations.
Gather, analyze, and document business requirements, change requests, and enhancement requests from relevant stakeholders.
Translate business requirements into functional specifications, user stories, acceptance criteria, and process flows.
Coordinate with developers to clarify requirements, monitor development progress, and ensure alignment with business expectations.
Identify, investigate, and differentiate between user-related issues, configuration problems, and actual software bugs.
Log, track, and follow up on bugs and enhancement requests through Jira.
Collaborate with QA teams to validate bug fixes, new features, and product releases.
Coordinate User Acceptance Testing (UAT) with relevant stakeholders and ensure feedback is incorporated.
Maintain product documentation, user guides, SOPs, process flows, and release notes.
Set up and maintain demo, training, and testing environments.
Coordinate meetings, action items, and follow-ups between business users, product management, development, and QA teams.
Monitor pending issues, enhancement requests, and deliverables to ensure timely completion.
Provide regular updates to stakeholders regarding platform issues, ongoing developments, and product releases.
Identify opportunities to improve platform usability, workflows, and overall operational efficiency.

Requirements and Skills

3–5 years of relevant experience in Business Analysis, Product Operations, Application Support, Software Project Coordination, or a similar role.
Bachelor's degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, or a relevant field.
Previous experience working with SaaS platforms, web applications, or enterprise software solutions.
Understanding of Agile/Scrum methodologies and Software Development Life Cycle (SDLC).
Hands-on experience with project and product management tools such as Jira and Confluence.
Ability to write clear user stories, functional requirements, acceptance criteria, and process documentation.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent organizational skills, including multitasking, prioritization, and time management.
Strong written, verbal, and presentation skills, with the ability to communicate effectively with technical and non-technical stakeholders.
Ability to independently manage responsibilities, follow up on pending matters, and drive tasks to completion.

Preferred Qualifications:

Experience in Clinical Research, Healthcare, Pharmaceutical, or CRO environments.
Familiarity with clinical research workflows, including Feasibility, Study Start-up, Regulatory, and Site Management.
Basic understanding of GCP, ICH-GCP, HIPAA, or 21 CFR Part 11.
Experience with software testing, UAT, and application administration.

Perks and Incentives