Hybrid Product Operations & Support Engineer

Taraki; Lahore; Hybrid; PKR 600,000 - 900,000; Full time

Job summary

PostEx in Lahore is seeking an Associate Support Engineer with 1-2 years of experience to join our hybrid team. You will merge product operations, technical support, and customer-facing duties to keep product operations smooth, troubleshoot issues, and ensure top-notch customer support.

You will collaborate with product and engineering teams, help manage updates and deployments, and contribute to documentation and internal tooling. Strong communication and a customer-first mindset are essential.

Qualifications

• 1-2 years of experience in product operations, technical support, or customer-facing technical roles.
• Bachelor’s degree in Computer Sciences, Software Engineering or similar.
• Strong understanding of software, APIs, data integrations, and troubleshooting.
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical support to customers, addressing product-related issues and ensuring a positive experience.
• Troubleshoot technical issues and offer timely resolutions, collaborating with product and engineering teams when necessary.
• Assist in managing product lifecycle processes, including updates, releases, and deployments.
• Support the creation and maintenance of product documentation, guides, FAQs, and other resources to help customers self-serve.
• Act as a liaison between customers, product, and engineering teams to ensure that issues are addressed and features are prioritized.
• Monitor product performance, identify any technical issues, and work proactively to mitigate any operational disruptions.
• Track and analyze customer feedback and support trends to help identify opportunities for product improvements or operational efficiencies.
• Help implement and maintain internal product management systems and tools.
• Provide training or assistance to internal teams or customers about new features, products, and updates.
• Assist in managing product operations tasks, such as monitoring data flows, resolving integration issues, and ensuring systems are functioning as expected.
• Contribute to the refinement of support processes and technical workflows to improve overall customer and product experience.

Skills

Technical support

APIs

Data integrations

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or related

Tools

Jira

Zendesk

Job description

PostEx in Lahore is seeking an Associate Support Engineer with 1-2 years of experience to join our hybrid team. You will merge product operations, technical support, and customer-facing duties to keep product operations smooth, troubleshoot issues, and ensure top-notch customer support.

You will collaborate with product and engineering teams, help manage updates and deployments, and contribute to documentation and internal tooling. Strong communication and a customer-first mindset are essential.