Product Ops & Support Engineer

postex

Lahore

Hybrid

PKR 900,000 - 1,800,000

Full time

6 days ago

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Job summary

PostEx in Lahore, Pakistan, is seeking a motivated Product Operations & Support Specialist (hybrid) with 1–2 years of experience. You will handle technical support, troubleshoot issues, and collaborate with product and engineering teams to improve processes and performance.

The role combines product operations with customer-facing responsibilities, including documentation, training, and facilitating updates and deployments. A strong technical foundation and clear communication are essential.

Qualifications

1–2 years in product operations, technical support, or similar roles.
Strong understanding of software, APIs and data integrations.
Excellent written and verbal communication.

Responsibilities

Provide technical support to customers and resolve product-related issues.
Troubleshoot technical problems and coordinate with product and engineering for timely resolutions.
Assist in product lifecycle activities, including updates, releases, and deployments.
Create and maintain product documentation, user guides, FAQs, and support resources.
Act as a liaison between customers, product, and engineering teams to address issues and prioritize features.
Monitor product performance and proactively identify and resolve technical issues.
Track and analyze customer feedback and support trends to identify improvement opportunities.
Support the implementation and maintenance of internal product management systems and tools.
Provide training and guidance to internal teams and customers regarding new features and product updates.
Monitor data flows, resolve integration issues, and ensure systems function properly.
Improve support processes and technical workflows to enhance customer and product experience.