People Experience And Operations Associate

PepsiCo Inc.; Lahore; On-site; PKR 600,000 - 900,000; Full time

Job summary

PepsiCo Inc. is seeking an HR Operations Specialist to deliver high-quality employee services and ensure policy compliance. You will manage onboarding/offboarding, maintain HR systems, and coordinate training and documentation for frontline staff across the Lahore plant.

You will support health insurance processing, payroll queries, and engagement initiatives while driving digitization and process improvements. A 2–4 year track record in employee services is preferred.

Qualifications

• Bachelor’s or Master’s degree in HR, IT or Business Administration.
• 2–4 years experience in employee services, payroll or administration.
• Experience with HR systems and frontline workforce support is preferred.
• Strong organizational and documentation skills.

Responsibilities

• Manage onboarding and offboarding activities, including system enrollment and documentation.
• Register new joiners across HR systems such as EC and SAP, ensuring accuracy and timeliness.
• Provide frontline employee services support for 450+ staff with queries and admin tasks.
• Coordinate health insurance related processes and claim support with providers.
• Support talent management through training coordination and records in LMS.
• Prepare employment verification letters and other staff documentation.
• Deliver Code of Conduct and other required trainings for frontline staff.
• Act as HR operations focal point for plant and SLAs, driving improvements.

Skills

Employee Services

Onboarding & Offboarding

Frontline Workforce Support

HR Systems Administration

Benefits Coordination

Employee Documentation

Training Coordination

Operational Reporting

Education

Bachelor’s/Master’s in HR, IT or Business Administration

Tools

EC

SAP

Attendance Management System

Job description

Job Description:

Overview

The role is responsible for providing a high-quality employee experience through timely service delivery, compliance with HR policies and processes, effective stakeholder coordination, and continuous improvement of operational practices and employee engagement initiatives through digitization and automations.

Responsibilities

• Manage employee onboarding and offboarding activities, including system enrollment, organizational announcements, induction, asset returns, employment documentation, and final settlement coordination.
• Ensure new joiners are accurately and timely registered across relevant HR systems, including EC, SAP, and the Attendance Management System.
• Provide employee services support to 450+ frontline employees, including processing online Provident Fund applications, salary advance requests, and other employee queries.
• Coordinate the timely distribution of health insurance cards and verify and process medical claims in collaboration with insurance providers.
• Facilitate key people processes for the offline workforce, including OHS survey completion, PDR distribution, and communication of salary changes.
• Prepare and issue employee documentation, including employment verification, bank and visa letters, and experience certificates for separated employees.
• Support Talent Management by arranging frontline training sessions and maintaining accurate records of participants, attendance, and feedback in the learning management system.
• Plan and deliver mandatory Code of Conduct training for the frontline workforce while supporting broader learning and capability-building initiatives.
• Act as the focal point for plant HR operational deliverables, reporting requirements, employee queries, and service delivery within agreed SLAs.
• Support BU HR Operations projects and plant engagement initiatives, including OHS, rewards and recognition, while identifying opportunities for process improvement, digitization, and enhanced reporting.

Qualifications

• Bachelor/Masters in HR, IT or Business Administration
• 2-4 years experience in Employee services, Payroll or Administration
• Skill Set
• Employee Services
• Onboarding & Offboarding
• Frontline Workforce Support
• HR Systems Administration
• Benefits Coordination
• Employee Documentation
• Training Coordination
• Operational Reporting