HR Associate

Bestway Consultancy Services; Islamabad; On-site; PKR 670,000 - 1,116,000; Full time

Job summary

Bestway Consultancy Services is seeking an HR Operations professional to manage employee data, payroll processing, onboarding, and benefits administration. You will issue letters and contracts, maintain records, and ensure compliance with local and offshore regulations.

The role supports KPI reporting and handles employee queries across channels. The ideal candidate has 2–4 years of HR experience, strong English communication, and proficiency in MS Office.

Qualifications

• Bachelor's degree in HR or equivalent
• 2–4 years of relevant HR experience
• Strong knowledge of HR policies and practices
• Excellent verbal and written communication skills
• Strong analytical and interpersonal skills
• Experience in offshore/BPO environments preferred
• Proficient in MS Office
• Fluent in spoken English
• Comfortable with 12:00–21:00 work hours

Responsibilities

• Manage employee data in HRIS and handle new hires, transfers, leaves, and data audits
• Issue offer letters, employment contracts, probation letters, and reference letters
• Maintain physical and digital personnel files and ensure compliance
• Gather payroll data from various sources and generate payroll reports
• Administer employee benefits and handle related queries and claims
• Oversee onboarding and communicate company policies and benefits
• Support KPI/SLA reporting and data gathering for governance
• Coordinate employee exits, settlements, and retirement processing
• Ensure compliance with local and offshore data protection and legal requirements
• Respond to employee queries via multiple channels within SLAs

Skills

HR data management

MS Office

Verbal & written communication

Analytical & interpersonal skills

English fluency

Education

Bachelor's degree in HR

Tools

HRIS

Job description

This position will be responsible for operational work such as employee benefits,payroll processing,employee data and documentation management, employee support and onboarding of new joiners.

Job Description

• Managing employee data in HRIS, set up new hires, process and manage transfer requests, manage leave and absence requests, verify Visa status, periodic audit and clean-up of employee data in HR systems.
• Issuance of offer letters and employment contracts, probation letters, bank account opening letters and employment reference letters.
• Documentation and record keeping of physical and digital copies of personnel files.
• Gather data for payroll from various systems and sources, and compilation of payroll reports.
• Administration of employee benefits, benefits enrollment process, benefits related queries, medical/insurance claims as well as input for benefits enhancement and market alignment.
• Onboarding of new hires, provide overview of company policies, benefits and retirement programs, provide input to further enhance and streamline the onboarding process for new hires.
• Assist functional lead in gathering and compiling metrics reports to review adherence with defined SLAs and KPIs.
• Managing employee exit processes in collaboration with Employee Relations and HRBPs, exit interviews, data off-load, retirement and pension processing, final settlements and experience letters.
• Ensure compliance with local and offshore statutory and legal requirements regarding data management and security.
• Respond to employee queries received through various channels and addressing their concerns within the stipulated timeline.

Experience and Qualification

• Bachelors preferably in HR fromrecognizeduniversity.
• 02 to 04 years of relevant experience.

Specific Requirements

• Strong knowledge of HR policies and practices.
• Excellent verbal and written communication skills.
• Strong analytical & interpersonal skills.
• Prior experience of working in offshore/BPO environment will be preferred.
• Proficient in MS Office.
• Fluent in spoken English.
• Comfortable to work from 12 p.m to 9 p.m.