Strategic Partner Success Manager

Motive; Pakistan; Presencial; PKR 1 200 000 - 2 100 000; Tempo integral

Resumo da oferta

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The Partner Management & Enablement role focuses on managing day-to-day relationships with Installation Partners, ensuring they stay current on products, SOPs, and installation standards while onboarding new partners and technicians.

You will coordinate escalations across installation, quality, scheduling, and payment, work with cross-functional teams, and drive

Qualificações

• Bachelor’s degree in Business Administration, Project Management, Sales or Marketing, or a related field.
• 2–4 years of experience in partner management, customer success, or operations.
• Experience working with third-party partners or service providers.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Manage day-to-day relationships for a portfolio of Installation Partners.
• Serve as a trusted resource for partners across installs, processes, tools, and expectations.
• Ensure partners stay current on products, hardware, SOPs, and installation standards.
• Support onboarding of new partners and technicians.
• Own and resolve partner-related escalations across installation, quality, scheduling, and payment.
• Coordinate with cross-functional teams to drive timely resolution.
• Communicate clearly with partners throughout the escalation lifecycle.
• Identify recurring issues and surface trends to leadership.
• Track partner performance metrics and operational KPIs.
• Prepare insights and support delivery of Quarterly Business Reviews.
• Follow up on action items and partner commitments.
• Act as the voice of the partner internally and align expectations across teams.
• Partner with Product, Hardware, Support, Scheduling, Finance, and Customer Success.
• Contribute to process improvements and partner-facing resources.

Conhecimentos

Communication skills

Organization

Problem-solving

Multi-tasking

English proficiency

Formação académica

Bachelor's degree in Business Administration, Project Management, Sales or Marketing, or related field

Descrição da oferta de emprego

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The Partner Management & Enablement role focuses on managing day-to-day relationships with Installation Partners, ensuring they stay current on products, SOPs, and installation standards while onboarding new partners and technicians.

You will coordinate escalations across installation, quality, scheduling, and payment, work with cross-functional teams, and drive