Pakistan Service Manager

ATMOCE MEA; Lahore; On-site; PKR 3,000,000 - 4,500,000; Full time

Job summary

ATMOCE MEA in Pakistan seeks a technically strong Service Manager to lead after-sales support, troubleshoot, and run service operations for our solar energy business in Pakistan.

You will ensure high customer satisfaction, support distributor partners, and enable rapid scaling of residential and C&I solar solutions, with growth across Pakistan and occasional MEA region coordination. Strong engineering background and leadership are essential.

Qualifications

• Bachelor’s degree in Electrical Engineering, Renewable Energy or related technical field.
• Minimum 4–6 years of experience in solar PV service/technical support.
• Experience working with distributors, EPCs, or installers in the solar industry (residential and/or C&I).
• Excellent communication in English; Urdu/region languages desirable and beneficial.

Responsibilities

• Lead after-sales service operations in Pakistan, including warranty management and on-site service coordination.
• Serve as primary technical contact for distributor partners, providing training, installation guidance, and troubleshooting.
• Develop and manage a local service network (sub-dealers, technicians, third-party providers) for timely support.
• Collaborate with Sales Manager and Account Managers to address technical issues impacting deals and projects.
• Monitor service KPIs (response time, first-time fix rate, customer satisfaction) and drive improvements.
• Coordinate with HQ engineering and logistics for spare parts planning, RMAs, and product feedback.

Skills

English communication

Distributor engagement

Willingness to travel

Education

Bachelor’s degree in Electrical Engineering or Renewable Energy

Job description

We are seeking a technically strong and customer‑focused Service Manager to lead after‑sales support, technical troubleshooting, and service operations for our solar energy business in Pakistan. This role is critical to ensuring high customer satisfaction, supporting distributor partners, and enabling the rapid scaling of our residential and C&I solar solutions in the market.

Key Responsibilities

• Lead after‑sales service operations in Pakistan, including warranty management, technical support, and on‑site service coordination.
• Act as the primary technical point of contact for distributor partners, providing product training, installation guidance, and troubleshooting assistance.
• Develop and manage a local service network (sub‑dealers, technicians, and third‑party service providers) to ensure timely and cost‑effective support.
• Collaborate closely with the Sales Manager and Account Managers to resolve technical issues that impact deal closure or project commissioning.
• Monitor service KPIs (response time, first‑time fix rate, customer satisfaction) and implement continuous improvement plans.
• Coordinate with HQ engineering and logistics teams on spare parts planning, RMA processes, and product feedback loops.
• Support the establishment of a local entity/office in Dubai/Pakistan, ensuring service operations comply with local regulations.

Requirements

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related technical field.
• Minimum 4–6 years of experience in solar PV service/technical support, preferably in Pakistan or South Asia.
• Proven experience working with distributors, EPCs, or installers in the solar industry (residential and/or C&I).
• Strong understanding of solar inverters, battery storage systems, and balance‑of‑system components.
• Excellent communication skills in English; Urdu and/or regional languages are highly desirable.
• Ability to travel frequently within Pakistan and occasionally to the MEA region.
• Self‑motivated, adaptable, and comfortable working in a fast‑paced, high‑growth environment.