Senior Service Engineer

GoodWe; Karachi Division; Hybrid; PKR 1,200,000 - 2,000,000; Full time

Job summary

GoodWe in Karachi, Pakistan, is seeking a Senior Service Engineer to deliver tele- and on-site technical support for PV inverters and storage solutions. The role involves commissioning, troubleshooting, firmware/hardware updates, and regular reporting to head office.

The ideal candidate holds an electrical/electronics degree with at least 1 year in solar, strong problem-solving, teamwork, and willingness to travel. Hybrid work is offered with customer-focused service delivery.

Qualifications

• Bachelor degree in electrical or electronics required.
• 1 year solar industry experience preferred, especially troubleshooting.
• Ability to learn new technologies quickly and work independently.
• Strong teamwork, time management, and customer-focused attitude.
• Willingness to travel frequently for site support.

Responsibilities

• Provide tele- and on-site technical support and after-sales service.
• Commissioning and troubleshooting of PV string, Hybrid/storage inverters and BESS.
• Firmware/hardware updates and reporting to head office with clear descriptions.
• Evaluate PV plant performance by analyzing operation data regularly.
• Collaborate with installers & retailers to deliver excellent customer experience.
• Maintain follow-ups on technical issues and build strong relationships.

Skills

Troubleshooting

Analytical thinking

Time management

Customer focus

Communication

Travel readiness

Education

Bachelor's degree in electrical or electronics

Tools

Microsoft Office

Job description

GoodWe is a world-leading PV inverter manufacturer and smart energy solution provider, founded in 2010. The company offers a wide range of inverters, spanning from 0.7kW to 350kW, catering to various energy needs across residential, commercial and industrial, and utility sectors. With a strong and long-standing presence in the solar market, GoodWe's PV inverters have been installed in over 100 countries, achieving a cumulative installation of 100 GW as of Q1 2025. GoodWe currently operates manufacturing facilities across four locations globally, with an annual production capacity of 35 GW for PV inverters and 2.1 GWh for batteries, making it one of the leading companies in the global renewable energy industry. Committed to being a comprehensive solution provider, GoodWe offers an extensive product portfolio that includes inverters, lithium batteries, PV building materials, EV chargers, heat pumps, and smart energy management system (SEMS). To learn more about GoodWe, please visit: https://en.goodwe.com/

The Role：Senior Service Engineer

This position is based in Karachi with periods working from home and travel based on real requirement.

Key responsibilities

• Responsible for the tele- and on-site technical support and after sales support.
• Commissioning, troubleshooting, firmware/hardware updating of PV string, Hybrid / storage inverter and BESS.
• Reporting and following up with head office in relation to product failure with clear descriptions
• Evaluating PV plant performance by studying operation data on a regular basis
• Pro-actively work with installers & retailers and provide them best-in class customer experience.
• Regular follow-ups on the technical issues and build a healthy relationship with installer & retailers.

Qualifications & Requirements

• Bachelor degree or above: must be electrical or electronics background.
• Preferred minimum 1 year of working experience in the solar industry especially dealing with product trouble shootings
• Strong ability to analyze and solve problems independently.
• Reliable and self-motivated
• The ability to learn new technologies quickly
• Strong Microsoft office skills
• Ability to work effectively in a team environment,
• A friendly, positive and customer-driven attitude
• Excellent time management and organizational skills
• Adapt to frequent travel

Salary negotiable depending on experience