Senior Solar Service Manager - Pakistan

ATMOCE MEA; Lahore; In loco; PKR 3.000.000 - 4.500.000; Tempo pieno

Descrizione del lavoro

ATMOCE MEA in Pakistan seeks a technically strong Service Manager to lead after-sales support, troubleshoot, and run service operations for our solar energy business in Pakistan.

You will ensure high customer satisfaction, support distributor partners, and enable rapid scaling of residential and C&I solar solutions, with growth across Pakistan and occasional MEA region coordination. Strong engineering background and leadership are essential.

Competenze

• Bachelor’s degree in Electrical Engineering, Renewable Energy or related technical field.
• Minimum 4–6 years of experience in solar PV service/technical support.
• Experience working with distributors, EPCs, or installers in the solar industry (residential and/or C&I).
• Excellent communication in English; Urdu/region languages desirable and beneficial.

Mansioni

• Lead after-sales service operations in Pakistan, including warranty management and on-site service coordination.
• Serve as primary technical contact for distributor partners, providing training, installation guidance, and troubleshooting.
• Develop and manage a local service network (sub-dealers, technicians, third-party providers) for timely support.
• Collaborate with Sales Manager and Account Managers to address technical issues impacting deals and projects.
• Monitor service KPIs (response time, first-time fix rate, customer satisfaction) and drive improvements.
• Coordinate with HQ engineering and logistics for spare parts planning, RMAs, and product feedback.

Conoscenze

English communication

Distributor engagement

Willingness to travel

Formazione

Bachelor’s degree in Electrical Engineering or Renewable Energy

Descrizione del lavoro

ATMOCE MEA in Pakistan seeks a technically strong Service Manager to lead after-sales support, troubleshoot, and run service operations for our solar energy business in Pakistan.

You will ensure high customer satisfaction, support distributor partners, and enable rapid scaling of residential and C&I solar solutions, with growth across Pakistan and occasional MEA region coordination. Strong engineering background and leadership are essential.