Customer-Focused IT Helpdesk Pro

leading-edge

Islamabad

On-site

PKR 300,000 - 520,000

Full time

5 days ago

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Job summary

leading-edge in Islamabad is seeking a highly skilled Help Desk Technician to join our team. You will provide technical support to employees and customers, resolving issues related to computer systems, software, and hardware.

Key duties include assisting users by phone, email, or chat; recording and tracking issues; escalating complex problems to senior technicians; and contributing to a knowledge base of technical solutions.

Qualifications

Understanding of computer systems, software, and hardware.
Excellent communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues.
Ability to provide excellent customer service and support.
Ability to analyze and resolve complex technical issues.

Responsibilities

Assist employees and customers with technical issues related to computer systems, software, and hardware.
Identify and resolve technical issues via phone, email, or chat.
Record and track technical issues and resolutions.
Escalate complex technical issues to senior technicians or specialists.
Contribute to the development and maintenance of a knowledge base of technical solutions.