Resident Engineer – IT Helpdesk Support Engineer

Jaffer Business Systems (Private) Limited; Punjab; On-site; PKR 1,200,000 - 2,100,000; Full time

Job summary

Jaffer Business Systems (JBS) in Pakistan is seeking a proactive Resident Engineer to provide on-site technical support and ensure the seamless operation of our IT infrastructure.

Based in the JBS Customer Service unit, this full-time onsite role covers hardware installation and maintenance, software deployment, and basic L1 networking to keep end-user systems running smoothly. You will work with a diverse tech team and focus on hands-on problem solving to drive reliable services for our clients.

Qualifications

• Experience installing and configuring computer hardware and peripherals (printers, scanners).
• Experience deploying and troubleshooting operating systems and enterprise applications.
• Practical knowledge of physical network infrastructure (cable coding, crimping, patching).

Responsibilities

• Manage end-to-end installation, configuration, and maintenance of computer hardware and peripheral devices.
• Oversee the deployment and troubleshooting of enterprise software and applications.
• Perform essential L1 networking tasks, including cable coding, crimping, and patch panel management to ensure reliable connectivity.
• Diagnose and resolve network connectivity failures and manage IP address configurations to maintain stable internal communication for all end-user devices.

Job description

Jaffer Business Systems (JBS), founded in 1982 as a division of Jaffer Brothers, has been at the forefront of technology solutions for over four decades. Today, JBS stands as one of Pakistan's leading IT companies, empowering organizations through innovation, digital transformation, and people-centric technology. Guided by our vision of Harnessing Innovation & Empowering Generations, we continue to build solutions that shape a smarter and more connected future. JBS delivers comprehensive solutions from IT infrastructure and enterprise software to advanced applications and consulting services that drive business growth and efficiency. JBS includes a diverse portfolio of subsidiaries such as Hysab Kytab, Energy & Automation Pakistan, Blutech Consulting, and Imparé, reflecting our expanding global footprint and commitment to technological excellence. Through its specialized business units — JBS Arabia, JBS Infrastructure Solutions, JBS Customer Service & JBS Americas and Europe. JBS continues to deliver exceptional value across regions and industries. At JBS, we believe in creating impact through technology, collaboration, and continuous learning driving progress for our clients, our people, and the communities we serve

Role Overview

We are seeking a proactive and technically proficient Resident Engineer to provide on-site technical support and ensure the seamless operation of our IT infrastructure.

Location

Business Unit/Department

JBS Customer Service

Mode

Onsite

Type

Full-time

Job Responsibilities

• Manage the end-to-end installation, configuration, and maintenance of computer hardware and peripheral devices, including high-volume printing and scanning equipment.
• Oversee the deployment and troubleshooting of enterprise software and specialized applications, ensuring all systems remain updated and fully functional.
• Perform essential L1 networking tasks, including physical cable coding, crimping, and patch panel management to ensure reliable connectivity.
• Diagnose and resolve network connectivity failures and manage IP address configurations to maintain stable internal communication for all end-user devices.

Skills

• Proficient in the installation and configuration of computing systems and peripheral devices, including printers and scanners.
• Skilled in the deployment, maintenance, and troubleshooting of operating systems and various enterprise applications.
• Skilled in the deployment, maintenance, and troubleshooting of operating systems and various enterprise applications.
• Practical knowledge of physical network infrastructure, including cable coding, crimping, and patching.