Computer Support Specialist

SnapReach Media; Karachi Division; On-site; PKR 3,657,000 - 4,381,000; Full time

Job summary

SnapReach Media in Karachi invites applications for a Computer Support Specialist. You will provide technical support to clients by phone, email, or in person; troubleshoot hardware and software issues; install and configure systems; maintain existing setups; train users on new technology; and stay current with industry trends.

Strong communication and proactive, team-oriented work are essential. 2+ years of relevant experience preferred; visa sponsorship available for the right candidate.

Qualifications

• 2+ years of experience in a similar role.
• Knowledge of computer hardware, software, networking, and operating systems.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and creativity under pressure.
• Ability to work both independently and in a team.
• Detail-oriented with strong organizational skills.

Responsibilities

• Provide technical support to clients via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues.
• Install and configure new computer systems and software.
• Maintain and update existing computer systems.
• Train clients on how to use new technology or software.
• Keep track of client support requests and resolutions.
• Collaborate with other team members to improve processes and procedures.
• Stay updated on new technology trends and advancements in the industry.

Skills

Computer hardware

Computer software

Networking

Operating systems

Communication skills

Problem-solving

Independent work

Teamwork

Detail-oriented

Education

Bachelor's degree in Computer Science or related field

Job description

Computer Support Specialists vacancy in Karachi Pakistan

Computer Support Specialist

We are hiring a skilled and knowledgeable Computer Support Specialist to join our team in Karachi. In this role, you will be responsible for providing technical support to our clients and ensuring the smooth operation of their computer systems. You will also be responsible for troubleshooting and resolving any hardware or software issues that may arise.

Key Responsibilities

• Provide technical support to clients via phone, email, or in person
• Troubleshoot and resolve hardware and software issues
• Install and configure new computer systems and software
• Maintain and update existing computer systems
• Train clients on how to use new technology or software
• Keep track of client support requests and resolutions
• Collaborate with other team members to improve processes and procedures
• Stay updated on new technology trends and advancements in the industry

Requirements

• Minimum of 2 years experience in a similar role
• Proven knowledge of computer hardware, software, networking, and operating systems
• Excellent communication skills, both written and verbal
• Strong problem-solving skills with the ability to think creatively under pressure
• Ability to work independently as well as part of a team
• Detail-oriented with strong organizational skills

Preferred Qualifications

• Bachelor's degree in Computer Science or related field
• Experience with remote desktop tools such as TeamViewer or Remote Desktop Connection
• Prior experience providing technical support in a customer-facing role

Salary

1300$ per month (negotiable based on experience)

Employment Type

Full-time

Location

Karachi (visa sponsorship available)