Operations Support Engineer (Linux) | Switch Communications | Islamabad

Tech Junction Ltd; Islamabad; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

Switch Communications in Islamabad is seeking an Operations Support Engineer (Linux) with around 1 year of experience to join our DevOps team on-site. You will monitor live services, perform first-level triage, and escalate incidents with urgency using Grafana, Nagios, and SolarWinds.

Responsibilities include updating tickets, maintaining clear statuses, collecting logs during incidents, and producing first-level incident summaries and shift reports.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Software Engineering, or a related field.
• Minimum of 1 year of professional experience in operations support, NOC, IT helpdesk, or monitoring.
• Foundational troubleshooting proficiency in Linux and Windows operating systems alongside networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN).
• Basic practical experience working with Office 365 productivity tools and enterprise ticketing or service management systems.
• Demonstrated capability to read system logs and spot technical anomalies at a first-level triage level.
• Strong written and verbal English communication skills with disciplined documentation habits.
• Exceptional capability to work accurately and calmly under pressure across multiple open support issues.
• Mandatory willingness to work flexible hours and participate in on-call rotations for 24×7 telecom operations.

Responsibilities

• Monitor live service health dashboards across all assigned services during shift hours.
• Identify, acknowledge, and escalating P1/P2/P3 alerts per policy with clear descriptions of issues.
• Track alerts through the incident lifecycle, keeping the ticketing system updated.
• Receive, log, triage, and classify all inbound customer and internal tickets by priority and service.
• Maintain rigorous ticket hygiene including accurate status and next actions.
• Support DevOps engineers during active incidents by gathering logs and screenshots.
• Prepare first-level incident summaries and maintain incident logs of alert, escalation, response, and resolution times.
• Prepare daily shift reports and contribute to weekly and monthly operations reports.

Skills

Linux troubleshooting

Windows troubleshooting

NOC operations

Incident management

English communication

Education

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Software Engineering

Tools

Grafana

Nagios

SolarWinds

Zammad

Jira

Office 365

Job description

Position Summary

Switch Communications is actively seeking an enthusiastic, detail-oriented, and technical Operations Support Engineer (Linux) with around 1 year of experience in operations support, NOC environments, IT helpdesk, or monitoring (strong fresh graduates are also encouraged to apply) to join our growing DevOps team on a full-time permanent on-site basis in Islamabad [cite: user]. In this critical junior, production-facing role, you will act as the first point of contact for customer-facing service issues, continuously monitoring live services across all telecom networks and ensuring alerts and tickets are handled with urgency and accuracy [cite: user]. You will leverage your foundational knowledge of Linux/Windows troubleshooting, networking fundamentals, and live monitoring suites like Grafana, Nagios, and SolarWinds to deliver uncompromised system visibility, swift incident escalation, and operational excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier telecommunications and digital infrastructure enterprise.

Detailed Job Description

As an Operations Support Engineer (Linux) supporting Switch Communications in Islamabad, you will take full operational, tactical, and technical ownership of live service monitoring, first-level triage, ticket lifecycle tracking, and incident escalation [cite: user]. Your day-to-day responsibilities include monitoring live service health dashboards across all assigned services during shift hours, identifying, acknowledging, and escalating P1/P2/P3 alerts per the E2E Service Ownership Policy, tracking alerts through the incident lifecycle in ticketing systems, receiving, logging, and triaging inbound customer and internal tickets, maintaining strict ticket hygiene with accurate statuses and next actions, supporting DevOps engineers during active incidents by gathering logs and screenshots, preparing first-level incident summaries and shift reports, and participating in flexible working hours and on-call rotations when required [cite: user]. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex operational anomalies under strict service level agreements. Furthermore, you will manage application requirements by sending your updated resume via direct email to [e-mail] with the subject line “Operations Support Engineer (Linux)”, ensuring strict compliance with the Islamabad on-site presence requirements [cite: user].

Key Responsibilities

• Monitor live service health dashboards (Grafana, Nagios, SolarWinds) across all assigned services during shift hours [cite: user].
• Identify, acknowledge, and escalating P1/P2/P3 alerts per the E2E Service Ownership Policy with clear descriptions of issues [cite: user].
• Track alerts through the incident lifecycle, keeping the ticketing system updated with accurate statuses until closure [cite: user].
• Receive, log, triage, and classify all inbound customer and internal tickets by priority and service before assigning or escalating [cite: user].
• Maintain rigorous ticket hygiene including accurate status, owner, next action, following up with customers until resolution [cite: user].
• Support DevOps engineers during active incidents by gathering logs, capturing screenshots, and documenting timelines in real time [cite: user].
• Prepare first-level incident summaries and maintain incident logs tracking alert, escalation, response, and resolution times for P1/P2 events [cite: user].
• Prepare daily shift reports and contribute to weekly and monthly operations reports for the Team Lead [cite: user].

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Software Engineering, or a related field [cite: user].
• Minimum of 1 year of professional experience in operations support, Network Operations Center (NOC), IT helpdesk, or monitoring (strong fresh graduates encouraged) [cite: user].
• Foundational troubleshooting proficiency in Linux and Windows operating systems alongside networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN) [cite: user].
• Basic practical experience working with Office 365 productivity tools and enterprise ticketing or service management systems [cite: user].
• Demonstrated capability to read system logs and spot technical anomalies at a first-level triage level [cite: user].
• Strong written and verbal English communication skills with disciplined documentation habits [cite: user].
• Exceptional capability to work accurately and calmly under pressure across multiple open support issues [cite: user].
• Mandatory willingness to work flexible hours and participate in on-call rotations when required for 24×7 telecom operations [cite: user].

Nice-to-Have Skills

• Practical exposure to monitoring platforms such as Grafana, Nagios, or SolarWinds NMS, and ITSM tools like Zammad or Jira [cite: user].
• Understanding of ITIL service management fundamentals, SLA/SLO concepts, and incident management workflows [cite: user].
• Academic or practical exposure to telecom Value Added Services (VAS), OSS/BSS, or high-availability production systems [cite: user].
• Hands-on familiarity with basic bash scripting or log analysis utilities.

Application Information

• Salary/Rate: Market Competitive / Enterprise Telecommunications Package [cite: user]
• Deadline: Open until filled (Urgent Islamabad On-Site Opening) [cite: user]
• Notice Period: Immediate to 30 Days Preferred [cite: user]
• Contract Duration: Permanent / Full-Time On-Site Engagement (Islamabad, Pakistan) [cite: user]