Customer Service Specialist

Zdigitizing LLC; Pakistan; On-site; PKR 558,000 - 837,000; Full time

Job summary

Zdigitizing LLC in Pakistan is seeking an experienced CSR Caller to handle inbound and outbound calls with US-based clients. The role requires excellent English communication, a professional demeanor, and the ability to manage multiple calls while maintaining records.

You will work a fixed night shift from 8:00 PM to 5:00 AM Pakistan time, with a monthly salary of PKR 50,000–75,000 plus performance incentives.

Qualifications

• 1–2 years of call support experience required.
• Excellent English communication and professional phone demeanor.
• Experience handling US-based or international clients preferred.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Make outbound calls for customer follow-ups and service-related inquiries.
• Communicate with US-based clients regarding services, pricing, orders, and customer concerns.
• Resolve customer queries and complaints while maintaining high service standards.
• Maintain accurate customer records, call logs, and follow-up details.
• Coordinate with relevant departments to resolve customer issues.
• Follow company communication guidelines and customer service standards.

Skills

English communication

Inbound calls

Outbound calls

Customer service

Multitasking

Typing speed

Job description

Working Hours: 8:00 PM to 5:00 AM Pakistan Standard Time (Fixed Night Shift)

Zdigitizing LLC provides professional embroidery digitizing and vector art services to customers worldwide. We are looking for an experienced CSR Caller with excellent English communication skills to handle customer calls and communicate professionally with US-based clients.

Salary: PKR 50,000–75,000 per month

Performance-based incentives

Key Responsibilities:

Handle inbound customer calls professionally and efficiently.

Make outbound calls for customer follow-ups and service-related inquiries.

Communicate with US-based clients regarding services, pricing, orders, and customer concerns.

Resolve customer queries and complaints while maintaining high service standards.

Maintain accurate customer records, call logs, and follow-up details.

Coordinate with relevant departments to resolve customer issues.

Follow company communication guidelines and customer service standards.

Job Requirements

Experience

1–2 years of relevant experience in call support is required.

Strong experience in inbound call handling.

Outbound calling experience will be an additional advantage.

Experience dealing with US-based or international clients will be preferred.

Communication & Professional Skills

Excellent verbal communication skills in English.

Clear, professional, and easily understandable English accent suitable for communicating with US-based clients.

Strong listening, comprehension, and conversation-management skills.

Confidence in handling customer inquiries and difficult conversations.

Excellent customer handling, problem-solving, and conflict-resolution skills.

Ability to multitask and manage calls professionally.

Fast and accurate typing skills.

System & Contract Requirements

Stable, high-speed internet connection.

A quiet and professional workspace suitable for handling calls.

• Willingness to commit to a minimum contract period of 1–2 years.