Night-Shift Customer Support Specialist - English CRM

TechoMatrix; Gulberg Town; On-site; PKR 420,000 - 780,000; Full time

Job summary

Techomatrix, a technology solutions provider based in the F.B. Area of Karachi, is expanding its customer service team. The company is looking for a Customer Support Specialist to work the night shift and assist its international client base.

Handle inbound and outbound inquiries, resolve issues promptly, and maintain CRM records while collaborating with coworkers to ensure seamless service delivery. Strong English and CRM knowledge are required for success in this role.

Qualifications

• 6 months to 2 years of customer support experience
• Excellent command of English, both written and spoken
• Familiarity with CRM systems and common support tools

Responsibilities

• Handle inbound and outbound inquiries from customers during a 9‑hour shift between 6PM and 6AM.
• Resolve client issues promptly, turning challenging situations into positive experiences.
• Maintain accurate records of interactions using the company’s CRM platform.
• Collaborate with other support agents and internal departments to ensure seamless service delivery.
• Provide clear, professional communication in both spoken and written English.

Skills

CRM knowledge

Strong English

Customer support experience

Tools

CRM platform

Job description

Techomatrix, a technology solutions provider based in the F.B. Area of Karachi, is expanding its customer service team. The company is looking for a Customer Support Specialist to work the night shift and assist its international client base.

Handle inbound and outbound inquiries, resolve issues promptly, and maintain CRM records while collaborating with coworkers to ensure seamless service delivery. Strong English and CRM knowledge are required for success in this role.