Customer Support Associate

TechoMatrix; Karachi Division; On-site; PKR 500,000 - 750,000; Full time

Job summary

TechoMatrix in Pakistan is seeking a Customer Support Associate for night shifts to join our team. You will provide top-tier support to international clients through calls, emails, and chat, ensuring professional handling of inquiries.

This role requires 6 months to 2 years in customer support, strong problem-solving and interpersonal skills, and familiarity with CRM tools. You will maintain accurate records, identify needs, and collaborate with internal teams to raise service quality during a

Qualifications

• 6 months to 2 years in customer support or a related role.
• Strong problem-solving and interpersonal skills.
• Familiarity with CRM tools and support platforms.
• Proactive, patient, and detail-oriented.

Responsibilities

• Provide support to international clients via calls, emails, and chat.
• Resolve customer inquiries efficiently and professionally.
• Maintain records of customer interactions in CRM systems.
• Identify customer needs and provide appropriate solutions.
• Collaborate with internal teams to enhance service quality.

Skills

Customer focus

Problem-solving

Interpersonal skills

Tech-savvy

Attention to detail

Communication

Tools

CRM systems

Job description

Customer Support Associate (Night Shift) - Join Our Team!

Responsibilities:

• Provide top-notch support to international clients via calls, emails, and chat
• Resolve customer inquiries efficiently and professionally
• Maintain accurate records of customer interactions in CRM systems
• Identify customer needs and provide appropriate solutions
• Collaborate with internal teams to enhance service quality

Requirements:

• Experience: 06 months - 2 years in customer support or a related role
• Customer Focus: Strong problem-solving and interpersonal skills
• Tech-Savvy: Familiarity with CRM tools and support platforms
• Mindset: Proactive, patient, and detail-oriented.
• Shift: ANY 9-hour shift between 6 PM - 6 AM