Night-Shift Customer Support Executive — Onsite (Lahore)

Accelerec Ltd.; Lahore; On-site; PKR 502,000 - 725,000; Full time

Job summary

Cyber System Pvt. Ltd. in Lahore is seeking a Customer Support Executive with excellent English and proven experience in handling clients. The role requires handling both inbound and outbound calls and delivering professional support.

You will work night shift 5:00 PM – 2:00 AM, onsite at our Lahore office, and contribute to strong client relationships, documentation, and meeting service targets. The company offers a competitive salary and a supportive work environment.

Qualifications

• Minimum 2 years of relevant experience in Customer Support.
• Fluency in English is mandatory.
• Experience handling inbound and outbound calls.
• Excellent verbal and written communication skills.
• Willing to work night shift 5:00 PM – 2:00 AM.
• Fully onsite at Lahore office.

Responsibilities

• Handle inbound and outbound calls professionally.
• Communicate with clients in a clear and professional manner.
• Resolve customer queries and provide solutions.
• Maintain client relationships and positive customer experience.
• Follow up with clients when required.
• Document customer interactions and update records.
• Meet assigned customer service and performance targets.
• Coordinate with internal teams to resolve customer issues.

Skills

Inbound calls

Outbound calls

Client handling

CRM experience

English fluency

Verbal communication

Written communication

Job description

Cyber System Pvt. Ltd. in Lahore is seeking a Customer Support Executive with excellent English and proven experience in handling clients. The role requires handling both inbound and outbound calls and delivering professional support.

You will work night shift 5:00 PM – 2:00 AM, onsite at our Lahore office, and contribute to strong client relationships, documentation, and meeting service targets. The company offers a competitive salary and a supportive work environment.