Customer Service Representative

Accelerec Ltd.; Lahore; On-site; PKR 502,000 - 725,000; Full time

Job summary

Cyber System Pvt. Ltd. in Lahore is seeking a Customer Support Executive with excellent English and proven experience in handling clients. The role requires handling both inbound and outbound calls and delivering professional support.

You will work night shift 5:00 PM – 2:00 AM, onsite at our Lahore office, and contribute to strong client relationships, documentation, and meeting service targets. The company offers a competitive salary and a supportive work environment.

Qualifications

• Minimum 2 years of relevant experience in Customer Support.
• Fluency in English is mandatory.
• Experience handling inbound and outbound calls.
• Excellent verbal and written communication skills.
• Willing to work night shift 5:00 PM – 2:00 AM.
• Fully onsite at Lahore office.

Responsibilities

• Handle inbound and outbound calls professionally.
• Communicate with clients in a clear and professional manner.
• Resolve customer queries and provide solutions.
• Maintain client relationships and positive customer experience.
• Follow up with clients when required.
• Document customer interactions and update records.
• Meet assigned customer service and performance targets.
• Coordinate with internal teams to resolve customer issues.

Skills

Inbound calls

Outbound calls

Client handling

CRM experience

English fluency

Verbal communication

Written communication

Job description

Company: Cyber System Pvt. Ltd.

Location: Mozang 03, Fane Road, Lahore

Job Type: Full-Time | Fully Onsite

Shift: Night Shift | 5:00 PM – 2:00 AM

Job Overview

Cyber System Pvt. Ltd. is looking for a Customer Support Executive with excellent English communication skills and proven experience in handling clients. The ideal candidate should have strong customer service skills and hands-on experience with both inbound and outbound calls.

Key Responsibilities

• Handle inbound and outbound calls professionally.
• Communicate with clients and customers in a clear and professional manner.
• Resolve customer queries and provide appropriate solutions.
• Maintain strong client relationships and ensure a positive customer experience.
• Follow up with clients when required.
• Accurately document customer interactions and update relevant records.
• Meet assigned customer service and performance targets.
• Coordinate with internal teams to resolve customer issues.

Requirements

• Minimum 2 years of relevant experience in Customer Support / Call Center / Client Handling.
• Proven experience in client handling and customer relationship management.
• Experience handling both inbound and outbound calls.
• Fluency in English is mandatory.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional attitude and customer-focused approach.
• Must be comfortable working 5:00 PM – 2:00 AM.
• Must be willing to work fully onsite at our Lahore office.

What We Offer

• Competitive market-based salary.
• Professional and supportive work environment.
• Career growth opportunities.
• Onsite working environment.