Customer Support Representative (Night Shift)

Phoenix Coderex; Lahore; On-site; PKR 400,000 - 520,000; Full time

Job summary

Phoenix Coderex is hiring a Customer Support Representative in Johar Town, Lahore, for the night shift (2:00 AM – 12:00 PM). The role focuses on handling inquiries via calls, chats, and emails with a focus on delivering accurate information and satisfying customer needs.

The ideal candidate communicates well in English, works well independently or in a team, and is proficient with MS Office. Fresh candidates with strong communication skills are welcome to apply.

Qualifications

• Excellent verbal and written communication skills.
• Good command of English.
• Strong problem-solving and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Handle customer inquiries through calls, chats, and emails.
• Provide accurate information and effective solutions to customer concerns.
• Maintain a professional and friendly relationship with customers.
• Resolve customer complaints efficiently and ensure customer satisfaction.
• Maintain proper records of customer interactions.
• Follow company policies, procedures, and service standards.

Skills

Excellent communication

English language

Problem solving

Interpersonal skills

Teamwork

MS Office

Tools

MS Office

Job description

We're Hiring! Customer Support Representative

Location: Johar Town, Lahore

Shift Timing: 2:00 AM - 12:00 PM

Position: Customer Support Representative

Job Description

We are looking for a motivated, confident, and customer-focused Customer Support Representative to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer queries professionally.

Key Responsibilities

• Handle customer inquiries through calls, chats, and emails.
• Provide accurate information and effective solutions to customer concerns.
• Maintain a professional and friendly relationship with customers.
• Resolve customer complaints efficiently and ensure customer satisfaction.
• Maintain proper records of customer interactions.
• Follow company policies, procedures, and service standards.

Requirements

• Excellent verbal and written communication skills.
• Good command of English.
• Strong problem-solving and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer knowledge and familiarity with MS Office.
• Previous experience in customer support or a call center will be preferred, but fresh candidates with good communication skills can also apply.

Job Details

• Job Title: Customer Support Representative
• Location: Johar Town, Lahore
• Working Hours: 2:00 AM to 12:00 PM
• Shift: Night Shift