Night-Shift Customer Service Pro (English)

ibex; Karachi Division; On-site; PKR 446,000 - 670,000; Full time

Job summary

Ibex, on behalf of a client, is seeking a Night Shift Customer Service Representative (CSR) with exceptional English communication to join their team. The ideal candidate is confident, articulate, and comfortable communicating with customers in English, with strong customer-handling skills and professionalism.

The role focuses on delivering professional, timely assistance, handling inquiries via calls and other channels, and logging interactions in the relevant systems, while maintaining a high

Qualifications

• Exceptional English communication skills are mandatory.
• Strong verbal and written communication abilities.
• Excellent interpersonal and customer-handling abilities.
• Confident and professional communication style.
• Strong problem-solving and multitasking skills.
• Ability to work effectively in a night-shift environment.
• Prior experience in customer service, call centers, or BPOs preferred.
• Experience with HR software, HRIS, CRM, or similar systems is a plus but not mandatory.
• Ability to quickly learn and adapt to new software and systems.

Responsibilities

• Handle customer inquiries and provide professional and timely assistance.
• Communicate with customers through calls and other relevant channels.
• Understand customer concerns and provide appropriate solutions.
• Maintain a high standard of customer service and professionalism.
• Accurately collect customer interactions and update relevant systems.
• Coordinate with customers to resolve their issues.

Skills

English communication

Verbal communication

Written communication

Customer-handling

Night shift

Multitasking

Problem-solving

Interpersonal skills

Job description

Ibex, on behalf of a client, is seeking a Night Shift Customer Service Representative (CSR) with exceptional English communication to join their team. The ideal candidate is confident, articulate, and comfortable communicating with customers in English, with strong customer-handling skills and professionalism.

The role focuses on delivering professional, timely assistance, handling inquiries via calls and other channels, and logging interactions in the relevant systems, while maintaining a high