Night-Shift Operations Lead for US Client Support

Level 3 BOS; Karachi Division; On-site; PKR 558,000 - 781,200; Full time

Job summary

A leading BPO company is seeking a proactive Operations Executive for the Night Shift. This role is crucial for facilitating U.S. client operations during non-business hours. Responsibilities include monitoring operational activities, vendor management, and providing timely communication with stakeholders. Ideal candidates will have strong English skills and experience in a BPO environment. This position offers growth within a collaborative culture that enables professional development and exposure to U.S.-based clients.

Qualifications

• Excellent verbal and written English communication skills.
• Proven experience in operations or support roles within a BPO, KPO, or shared services environment.
• Ability to work independently and manage escalations effectively in a remote or night-shift setup.

Responsibilities

• Monitor operational activities for U.S.-based clients during night shift hours.
• Respond promptly to operational issues or escalations.
• Prepare end-of-shift reports detailing incidents and resolutions.

Skills

Verbal English communication

Written English communication

Problem-solving skills

Analytical skills

Decision-making skills

Education

Bachelor's degree in Business Administration, Operations Management, or related discipline

Tools

Ticketing systems

Workflow tools

Job description

A leading BPO company is seeking a proactive Operations Executive for the Night Shift. This role is crucial for facilitating U.S. client operations during non-business hours. Responsibilities include monitoring operational activities, vendor management, and providing timely communication with stakeholders. Ideal candidates will have strong English skills and experience in a BPO environment. This position offers growth within a collaborative culture that enables professional development and exposure to U.S.-based clients.