Customer Success Specialist

ibex. Pakistan; Lahore; On-site; PKR 1,168,000 - 1,399,000; Full time

Benefits offered by this job

Medical Insurance & OPD

Provident Fund with investment options

Leave Encashment

Annual leaves

On job training

Two days off in a week

Ergonomic furniture and infrastructure

Referral Rewards

Annual Increment

Conveyance facility

Loan facility

Employee Appreciation programs

Job summary

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call.

We seek individuals with experience dealing with international customers, but value personality, passion, and work ethic. A sense of humor helps a lot too.

Qualifications

• Excellent English written and verbal communication.
• American or neutral accent preferred.
• Proficiency with MS Office (Excel and Word).
• Must be at least 18 years old and hold a valid CNIC.

Responsibilities

• Assist our U.S.-based client’s customers with queries/concerns via phone.
• Provide accurate resolutions following defined processes.
• Deliver courteous, professional customer service.
• Communicate technical information in a simple, understandable manner.
• Stay updated on system information and process changes.

Skills

Excellent English communication

American or neutral accent

MS Office proficiency (Excel/Word)

CNIC ownership / 18+

Education

O Levels/Matric or above

Job description

• Excellent English Written and Verbal Communication

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Qualifications

• O Levels/Matric or above
• Excellent English Written and Verbal Communication
• American or neutral accent
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Must be alteast 18 Years old and hold valid CNIC.

Why Start Your Career At ibex.

You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

What We Seek In You

• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manne

Learning And Takeaways

Here @ ibex. we will help build you!

• Unlimited exposure
• A chance to polish your skills
• A great learning environment
• Ample experience to build a future path for yourself
• An opportunity to operate with a highly trained and diversified network of people

Perks Of Being An Ibexian

• Medical Insurance & OPD
• Provident Fund with investment options
• Leave Encashment
• Annual leaves
• On job training
• Two days off in a week
• Ergonomic furniture and infrastructure
• Referral Rewards
• Annual Increment
• Conveyance facility
• Loan facility
• Employee Appreciation programs

The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

Responsibilities

• Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
• Providing alternatives to products/items, which are not available on the ecommerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Staying up to date with latest updates on system information, process changes and future updates