Customer Support Representative - Night Shift

ibex; Karachi Division; On-site; PKR 446,000 - 670,000; Full time

Job summary

Ibex, on behalf of a client, is seeking a Night Shift Customer Service Representative (CSR) with exceptional English communication to join their team. The ideal candidate is confident, articulate, and comfortable communicating with customers in English, with strong customer-handling skills and professionalism.

The role focuses on delivering professional, timely assistance, handling inquiries via calls and other channels, and logging interactions in the relevant systems, while maintaining a high

Qualifications

• Exceptional English communication skills are mandatory.
• Strong verbal and written communication abilities.
• Excellent interpersonal and customer-handling abilities.
• Confident and professional communication style.
• Strong problem-solving and multitasking skills.
• Ability to work effectively in a night-shift environment.
• Prior experience in customer service, call centers, or BPOs preferred.
• Experience with HR software, HRIS, CRM, or similar systems is a plus but not mandatory.
• Ability to quickly learn and adapt to new software and systems.

Responsibilities

• Handle customer inquiries and provide professional and timely assistance.
• Communicate with customers through calls and other relevant channels.
• Understand customer concerns and provide appropriate solutions.
• Maintain a high standard of customer service and professionalism.
• Accurately collect customer interactions and update relevant systems.
• Coordinate with customers to resolve their issues.

Skills

English communication

Verbal communication

Written communication

Customer-handling

Night shift

Multitasking

Problem-solving

Interpersonal skills

Job description

Customer Service Representative (CSR) – Night Shift

Ibex, on behalf of one of our clients, is looking for a Customer Service Representative (CSR) with exceptional English communication skills to join their team.

The ideal candidate should be confident, articulate, and highly comfortable communicating with customers in English. This role requires strong customer-handling skills, professionalism, problem-solving abilities, and the ability to work effectively in a night-shift environment.

Key Responsibilities:

• Handle customer inquiries and provide professional and timely assistance.
• Communicate with customers through calls and other relevant channels.
• Understand customer concerns and provide appropriate solutions.
• Maintain a high standard of customer service and professionalism.
• Accurately collect customer interactions and update relevant systems.
• Coordinate with customers to resolve their issues.

Requirements:

• Exceptional English communication skills – MUST HAVE.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer-handling abilities.
• Confident and professional communication style.
• Strong problem-solving and multitasking skills.
• Ability to work effectively in a night-shift environment.
• Previous experience in customer service, call centers, or BPOs is preferred.
• Experience working with HR software, HRIS, CRM, or other business software is a plus, but not mandatory.
• Ability to quickly learn and adapt to new software and systems.