Sales Representative - Night Shift

ibex; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

Ibex is seeking an experienced Inside Sales Representative to join our team for night shifts. You will guide customers through the buying journey via email, phone, and live chat, ensuring high quality service and integrity.

The role requires educating customers on differentiated product offerings, handling objections, and driving a high-volume sales pipeline to meet monthly goals.

Qualifications

• 2–3 years in a high-volume, customer-facing role in sales or support.
• Experience responding to inbound inquiries via phone, email, and live chat.
• Self-starter who can iterate quickly and work well in a team.
• Strong writing and communication to implement sales strategies.

Responsibilities

• Become an expert in the product and adapt quickly to customer needs, including probing questions and overcoming objections.
• Educate, strategize, and sell through a high volume of sales calls, email responses, and live chat.
• Provide video demonstrations to customers who are unable to see the product in person.
• Achieve and exceed monthly sales goals.
• Stay organized and manage a large sales pipeline with sales metrics.
• Listen and engage with customers, surfacing learnings to provide feedback to internal teams.

Skills

High-volume sales

Sales experience

Communication

Negotiation

Objection handling

Probing questions

Video demonstrations

Pipeline management

Team player

Strong writer

Job description

On behalf of its client, Ibex is seeking an experienced and goal-oriented Inside Sales Representative who is comfortable working Night Shifts achieve and grow measurable sales results from an existing customer database and inbound leads. The role will educate and skillfully guide customers through the buying experience while ensuring the highest level of quality, customer care, and integrity through interactions via email, phone, and live chat.

The ideal candidate is goal-driven, possesses superior communication and interpersonal skills, and has the ability to build awareness and understanding among customers. The candidate should have the ability to effectively communicate differentiated product offerings through education and inspiration.

About the Opportunity:

Passionate about innovation, technology, and transforming the way people experience products and services. By combining thoughtful product design, advanced technology, and a customer-focused approach, we aim to create more effective, engaging, and meaningful experiences. Our diverse team brings together expertise and creativity to build innovative solutions and deliver exceptional customer experiences.

Key Responsibilities:

• Become an expert in the product and adapt quickly to sell according to a customer's needs, including asking probing questions and overcoming customer objections. Handling rejection will be critical to your success.
• Educate, strategize, and successfully sell through a high volume of sales calls, email responses, and live chat.
• Provide video demonstrations to customers who are unable to see the product in person.
• Achieve and consistently exceed monthly sales goals.
• Stay organized and effectively manage a large sales pipeline in order to achieve your goals, with a strong understanding of sales metrics.
• Listen and engage with customers, surfacing relevant learnings to provide feedback to internal teams.

Required Experience:

• 2-3 years of professional experience in a high-volume, customer-facing role with experience in sales, customer service, or customer success.
• Experience responding to inbound customer inquiries via phone, email, and live chat.
• A self-starter who can iterate quickly and work well with a team.
• A strong writer and clear communicator who can implement sales strategies for complicated and complex products.