Network Support Engineer

Nayatel; Islamabad; On-site; PKR 480,000 - 720,000; Full time

Benefits offered by this job

Challenging environment

Respect, dignity, and protection

Training, mentoring, and coaching in软和

Training, mentoring, and coaching in软和

Representation in external forums (Unv

Job summary

Nayatel is seeking fresh graduates for their training and subsequent placement in the Technical Assistance Center (TAC). Engineers will undergo 4 weeks of training and then handle customer inquiries about FTTH services from the TAC.

Selected candidates will transfer across departments on merit to support Transmission, IP-Core, Systems, NGN, Access, Electrical and Video Headend areas, ensuring timely and efficient resolution.

Qualifications

• BS/BE from PEC-recognized university with good academics.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide first-call resolution after troubleshooting customer complaints.
• Handle technical queries telephonically for Nayatel's FTTH services in TAC.
• Escalate issues to the concerned department when outages occur.
• Coordinate across Transmission, IP-Core, Systems, NGN, Access, Electrical and Video Headend teams as needed.
• Inform or escalate issues related to network outages to the appropriate teams.

Skills

Troubleshooting

Telephonic support

Interdepartmental coordination

Fresh graduates welcome

Education

Bachelor's degree in Electrical/ Electronics/ Telecom/ Mechatronics/ Computer Engineering/ Computer Science

Job description

• Hired engineers will undergo extensive, all-round training for initial 4 weeks and thereafter they will be placed in Technical Assistance Center (TAC).
• They will handle technical queries of customers telephonically relating to Nayatel's FTTH services in TAC.
• All manpower requirements in departments like Transmission, IP-Core, Systems, NGN, Access, Electrical and Video Headend are covered by transferring engineers from TAC on merit.
• Responsible for timely and efficient telephonic support to customers regarding NTL services.
• Responsible for providing first call resolution after conducting detailed trouble shooting on customer complaint.
• Performing in depth analysis where customer is facing repeated issue and then taking appropriate steps for issue resolution.
• Responsible to inform or escalation the issue to concern department in case of any outage/issue related to network.
• Interdepartmental coordination/escalation where dependency of customer’s complaint is on another department.

Requirements

• Minimum BS/BE (Electrical/Electronics/Telecom/Mechatronics/Computer Engineering/Computer Science) from PEC-recognized university with good academics.
• Fresh graduates are encouraged to apply

Why Nayatel

We provide:

• Challenging environment
• Respect, dignity, and protection
• Training, mentoring, and coaching in soft and hard skills to transform you as a future leader
• Representation in external forums (University lecturers, advisory boards, etc.)
• Excellent rewards for out of the box thinker, doers, and implementers