Multichannel Customer Experience Specialist

ApneJob; Lahore; On-site; PKR 300,000 - 540,000; Full time

Job summary

Clive is seeking a dedicated Customer Service Representative to join our team. You will handle customer interactions across multiple channels, manage online orders, and coordinate logistics to ensure a seamless customer experience.

The role requires clear communication with customers, shops, and courier partners, ensuring timely resolution of issues and accurate reporting. Training and guidance will be provided to support excellent service delivery.

Responsibilities

• Handle customer queries and complaints through WhatsApp, email, and calls.
• Resolve retail and online customer issues professionally and timely.
• Guide customers about products and recommend suitable options.
• Follow up with shops and courier companies regarding orders, parcels, and deliveries.
• Check Shipper Advice from courier partners regarding shipper advice, delivery status, delayed parcels, and booking issues.
• Verify IVR orders and customer details before dispatch.
• Handle online booking, exchange, and delivery-related issues.
• Prepare customer, complaint, and order-related reports.
• Coordinate online flyers and promotional requirements with shops.
• Perform any other task assigned by the HOD

Job description

Clive is seeking a dedicated Customer Service Representative to join our team. You will handle customer interactions across multiple channels, manage online orders, and coordinate logistics to ensure a seamless customer experience.

The role requires clear communication with customers, shops, and courier partners, ensuring timely resolution of issues and accurate reporting. Training and guidance will be provided to support excellent service delivery.