Multichannel Customer Service Rep — Social Impact

Clearoute; Karachi Division; On-site; PKR 350,000 - 750,000; Full time

Job summary

Clearoute Inc. is seeking a compassionate Customer Service Representative to serve customers and charity clients across SMS, social media, WhatsApp, and email.

You will handle inquiries, updates, refunds, and account changes with empathy and professionalism, using platforms like Zendesk/Freshdesk and Bloomerang CRM. The role requires strong written and verbal communication, high responsiveness, and the ability to manage a high-volume support environment while supporting sales-related

Qualifications

• Previous experience in customer service or related roles
• Strong verbal and written communication skills
• Experience with multi-channel customer support (SMS, email, social, WhatsApp)
• Familiarity with CRM and support tools
• Proficiency with Microsoft Office and/or Google Workspace

Responsibilities

• Respond promptly and professionally to inquiries across SMS, email, social media, and WhatsApp
• Manage messages and ensure timely follow-up across platforms
• Use tools like Freshdesk, Tatango, and SleekFlow to manage conversations
• Handle refunds, cancellations, and account updates with empathy
• Maintain accurate CRM records and update customer information
• Take ownership of inquiries and provide clear updates
• Support customer retention and sales-related activities
• Review email campaigns using Mailchimp or Klaviyo
• Document interactions and share trends with internal teams

Skills

Customer service

Multichannel support

Written communication

Empathy

Organization

Tools

Zendesk/Freshdesk

Bloomerang CRM

Tatango

Mailchimp

Klaviyo

SleekFlow

Job description

Clearoute Inc. is seeking a compassionate Customer Service Representative to serve customers and charity clients across SMS, social media, WhatsApp, and email.

You will handle inquiries, updates, refunds, and account changes with empathy and professionalism, using platforms like Zendesk/Freshdesk and Bloomerang CRM. The role requires strong written and verbal communication, high responsiveness, and the ability to manage a high-volume support environment while supporting sales-related