Multan IT Support Specialist — Troubleshooter & Trainer

RetailHub Sourcing; Multan; On-site; PKR 3,100,000 - 3,713,000; Full time

Job summary

RetailHub Sourcing in Multan is seeking an IT Support Specialist to provide technical assistance to clients, troubleshoot hardware and software, and ensure smooth operation of systems. You will install and configure PCs, printers, and peripherals, and train users on new tools.

The role emphasizes clear communication, problem solving, and teamwork to resolve issues efficiently and deliver excellent service.

Qualifications

• Minimum 2 years of experience in IT support or a similar role.
• Strong knowledge of computer hardware, Windows and Mac OS, and networking basics.
• Excellent communication and ability to explain technical info clearly.
• Ability to work independently and in a team, with a customer-centric approach.
• Preference for candidates with relevant certifications or prior similar work.

Responsibilities

• Respond to client inquiries via phone, email, or in-person about technical issues.
• Troubleshoot and resolve hardware, software, and network problems.
• Install and configure computer systems, printers, and peripherals.
• Ensure proper functioning of technology and escalate issues as needed.
• Train clients on new hardware or software applications.
• Document all activities in a ticketing system for tracking.
• Collaborate with IT team to develop solutions for recurring issues.

Skills

IT support experience

Hardware & OS knowledge

Networking concepts

Communication skills

Customer service mindset

Job description

RetailHub Sourcing in Multan is seeking an IT Support Specialist to provide technical assistance to clients, troubleshoot hardware and software, and ensure smooth operation of systems. You will install and configure PCs, printers, and peripherals, and train users on new tools.

The role emphasizes clear communication, problem solving, and teamwork to resolve issues efficiently and deliver excellent service.