Key Responsibilities
Learning & Development Operations
- Coordinate and schedule training sessions and workshops, including invitations, logistics, reminders, and attendance tracking.
- Maintain the L&D calendar and training records, keeping data accurate and audit-ready.
- Prepare training materials, presentations, and learning documentation using team templates.
- Collect participant feedback, help evaluate training effectiveness, and prepare post-training summaries.
- Coordinate with internal trainers, including master trainers, and external training vendors.
LMS & Digital Learning
- Support LMS administration: user access, course assignments, enrollments, and completion tracking.
- Upload and organize course content following the team's course guidelines, checking formatting, links, and quizzes before publishing.
- Monitor course completion, send reminders, and flag overdue learners or unusual patterns to the team.
- Help test new LMS features and enrollment automations, and report issues.
Training Needs & Reporting
- Help gather and consolidate inputs for training needs analysis, such as performance data, management feedback, and surveys.
- Prepare reports and dashboards on training participation, completion, and feedback scores for management review.
Performance Management Support
- Support the performance review cycles by racking deadlines, following up with departments, and monitoring submission status.
- Assist with piloting and rolling out of performance management framework, including testing, user guides, and FAQs.
- Respond to employee and manager queries and elevate to the team where needed
- Prepare cycle status updates for the team and stakeholders.
Stakeholder Coordination & Communication
- Coordinate with department heads, managers, and People & Culture on schedules, data, and approvals.
- Draft clear emails, announcements, and reminders.
- Monitor the team email inbox regularly and respond to requests promptly.
- Support Enablement events and culture and engagement initiatives as assigned.
Documentation & Continuous Improvement
- Create and maintain SOPs, user guides, and trackers.
- Spot manual or repetitive steps and suggest ways to simplify or automate them.
- Stay informed about learning trends, digital learning tools, and AI tools, and use them responsibly: outputs are always reviewed, checked, and made your own.
Qualifications (Must Have)
- Bachelor's degree in Human Resources, Business Administration, Management, Psychology, Education, or a related field
- Fresh graduate, or up to 6 months of relevant experience (internship, project, or part-time) in HR, L&D, or a related area.
- Strong working knowledge of Google Sheets (formulas, data cleaning, basic reporting), Docs, Slides and Canva.
- Excellent written and verbal communication skills.
- Excellent organizational skills and the ability to manage multiple tasks and deadlines.
- High attention to detail, especially with data and records.
- Willingness to learn quickly and take ownership of tasks.
Qualifications (Preferred)
- Internship or project experience in HR, L&D, or training coordination.
- Familiarity with LMS and HR platforms such as Zoho Learn or similar systems.
- Basic understanding of HR practices, performance review processes, and training concepts (for example ADDIE or Kirkpatrick).
- Exposure to dashboards or data visualization tools.
- Comfort using AI tools to support research, drafting, and analysis.
Soft Skills
- Proactive, takes initiative, and follows through.
- Clear and professional communication, including email etiquette.