Mass Seller-KAM

Daraz; Lahore; On-site; PKR 600,000 - 900,000; Full time

Job summary

Daraz in Lahore, Pakistan is seeking a motivated Account Manager to manage a portfolio of mass sellers on our platform. You will drive onboarding, optimize performance, and foster long-term partnerships with sellers while coordinating with marketing, logistics, and category teams to secure promotional support.

A data-driven approach and strong communication are essential for success. The role requires 1+ years in account management or e-commerce operations, with a solid understanding of online

Qualifications

• Bachelor's degree in Business Administration, Marketing, Economics, or related field.
• 1+ years of experience in account management, e-commerce operations, sales, or business development.
• Strong understanding of e-commerce fundamentals and online retail dynamics.
• Excellent communication, negotiation, and interpersonal skills.
• Proactive, data-driven mindset with proficiency in Excel or dashboards.
• High adaptability in a fast-paced team environment.

Responsibilities

• Manage and grow a portfolio of mass sellers on Daraz, focusing on onboarding and long-term partnership development.
• Provide strategic guidance on product listings, pricing, promotions, inventory, and ads to drive sales and customer satisfaction.
• Monitor seller KPIs and implement action plans to improve performance and policy compliance.
• Collaborate with marketing, logistics, and category teams to secure promotional support and resolve issues.
• Identify market trends and seller pain points to feedback for platform improvements.

Skills

Account management

E-commerce operations

Sales

Business development

Communication

Negotiation

Data-driven mindset

Excel

Education

Bachelor's degree in Business Administration, Marketing, Economics, or related field

Tools

Excel

Dashboards

Job description

Job Description

• Manage and grow a portfolio of mass sellers on Daraz, focusing on seller onboarding, performance optimization, and long-term partnership development.
• Act as the primary point of contact for assigned sellers, providing strategic guidance on product listing, pricing, promotions, inventory management and Products ads to drive sales and customer satisfaction.
• Monitor seller KPIs (e.g., order fulfillment rate, cancellation rate, GMV growth) and implement targeted action plans to improve performance and compliance with platform policies.
• Collaborate cross-functionally with marketing, logistics, and category teams to secure promotional support, resolve operational issues, and enhance seller experience on Daraz.
• Identify market trends, competitive dynamics, and seller pain points to provide actionable feedback to internal stakeholders for platform and policy improvements

Job Requirements

• Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.
• Minimum of 1+ years of experience in account management, e-commerce operations, sales, or business development, preferably within marketplace environments.
• Strong understanding of e-commerce fundamentals, including online retail dynamics, digital marketing, and supply chain basics; prior experience with Daraz or similar platforms is a strong plus.
• Excellent communication, negotiation, and interpersonal skills with the ability to build trust and influence stakeholders across diverse backgrounds.
• Proactive, data-driven mindset with proficiency in using Excel or dashboards to analyze seller performance and make informed decisions.
• High adaptability and ability to thrive in a fast-paced, evolving team environment.